Healthcare Support Specialist — Patient & Insurance Helpdesk

Concentrix Philippines; Philippines; On-site; PHP 161,000 - 268,000; Full time

Job summary

Concentrix Philippines is seeking a Healthcare Account Representative to join our dynamic customer service team based in Quezon City, Metro Manila. This is a full-time position offering up to 24,000 PHP monthly, and you will be the vital link between our healthcare clients and their customers, providing exceptional support with professionalism and empathy.

As a Healthcare Account Representative, you will handle inquiries, verify benefits, assist with scheduling, and maintain accurate records in

Qualifications

• High school diploma or equivalent qualification is required.
• Experience in customer service, call center, or healthcare administration is preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and patience with customers.
• Proficiency with computer systems and CRM software.
• Ability to work in a fast-paced environment with accuracy.
• Knowledge of healthcare terminology and insurance concepts is advantageous.
• Reliable attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Respond to inquiries about services, insurance, billing and accounts.
• Process requests accurately while complying with healthcare regulations.
• Maintain detailed records of customer interactions.
• Troubleshoot issues and escalate when needed.
• Assist with appointment scheduling and verification of benefits.
• Meet quality and productivity targets.
• Collaborate with teams to ensure seamless service.
• Adhere to company policies and healthcare regulations.

Skills

Communication skills

Problem-solving

Customer service

Active listening

Education

High school diploma

Tools

CRM software

Job description

Concentrix Philippines is seeking a Healthcare Account Representative to join our dynamic customer service team based in Quezon City, Metro Manila. This is a full-time position offering up to 24,000 PHP monthly, and you will be the vital link between our healthcare clients and their customers, providing exceptional support with professionalism and empathy.

As a Healthcare Account Representative, you will handle inquiries, verify benefits, assist with scheduling, and maintain accurate records in