Open to Fresh Grad | Healthcare Representatives (CSRs)

Wipro Philippines Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Paid training and career development

Supportive team culture

Job summary

Wipro Philippines Inc. is hiring Healthcare Customer Service Representatives in Quezon City, onsite near MRT Quezon Avenue. You will provide compassionate support to patients, healthcare providers, and insurance partners, helping them understand plans, coverage, and benefits.

The role requires 6 months to 1 year in customer service or call center, strong English communication, empathy, and problem-solving. Join a supportive team with paid training and career development opportunities.

Qualifications

• 6 months to 1 year of customer service or call center experience.
• Excellent English communication skills required.
• Healthcare terminology familiarity preferred.

Responsibilities

• Provide detailed information about healthcare plans, coverage, and benefits.
• Assist customers in resolving issues, processing claims, and navigating the healthcare system.
• Maintain detailed records of customer interactions and ensure timely follow-up.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Continuously developing your product knowledge and customer service skills.

Skills

Excellent English communication

Empathy and active listening

Problem-solving

Team collaboration

Education

College graduate

Job description

We're Hiring: Healthcare Customer Service Representatives

Location: Quezon City near MRT Quezon Avenue Station | ONSITE
Company: Wipro Philippines
Employment Type: Full-Time | Shifting Schedule | Competitive Compensation

About the Role

Are you passionate about helping others and making a difference in the healthcare industry? Join our dynamic team as a Healthcare Customer Service Representative, where you'll provide compassionate support to patients, healthcare providers, and insurance partners.

Key Responsibilities

• Provide detailed information about healthcare plans, coverage, and benefits
• Assist customers in resolving issues, processing claims, and navigating the healthcare system
• Maintain detailed records of customer interactions and ensure timely follow-up
• Collaborate with cross-functional teams to deliver seamless customer experiences
• Continuously developing your product knowledge and customer service skills

Qualifications

• Minimum 6 months to 1 year of experience in a customer service or call center environment, preferably in the healthcare industry. College graduates without experience but with excellent English communication skills are encouraged to apply.
• Strong communication and interpersonal skills, with the ability to listen, empathize, and provide clear and concise information
• Excellent problem-solving and decision-making abilities to handle customer inquiries efficiently
• Proficiency in English, both written and verbal
• Familiarity with healthcare terminology and industry regulations
• Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs

What We Offer

• Competitive salary
• HMO coverage
• Paid training and career development opportunities
• Supportive team culture and inclusive work environment

About us

Wipro Philippines Inc. is a leading global information technology, consulting, and business process services company. With a rich heritage of over 75 years, Wipro is dedicated to helping our clients navigate the complex digital landscape and achieve their business objectives. Our unwavering focus on innovation, excellence, and customer satisfaction has made us a trusted partner for some of the world's most renowned organizations.