Patient Billing Support Specialist

Ventra Health, Inc.; Mabalacat; On-site; PHP 2,561,000 - 3,841,000; Full time

Job summary

Ventra Health is seeking a Contact Center Specialist to handle incoming calls about patient bills, insurance, EOB forms, and payment arrangements. You will use multiple internal systems to assist with overall patient billing needs.

The role requires an Associate's degree (Bachelor's preferred) and about one year of customer service experience in a high-volume healthcare call center. Fluency in English and knowledge of ICD-10 & CPT codes are important.

Qualifications

• Associate's degree required; bachelor's degree preferred.
• One year of customer service experience in a high-volume healthcare call center preferred.

Responsibilities

• Answer incoming calls regarding patient bills, insurance, EOBs, and payment arrangements.
• Utilize multiple internal systems to assist with overall patient billing needs.
• Document, close, and track issues; coordinate with other departments to research insurance denials and missing payments.

Skills

Customer service

Call center

English fluency

Billing & insurance

ICD-10/CPT

Education

Associate's degree (2 years)

Bachelor's degree preferred

Job description

Ventra Health is seeking a Contact Center Specialist to handle incoming calls about patient bills, insurance, EOB forms, and payment arrangements. You will use multiple internal systems to assist with overall patient billing needs.

The role requires an Associate's degree (Bachelor's preferred) and about one year of customer service experience in a high-volume healthcare call center. Fluency in English and knowledge of ICD-10 & CPT codes are important.