Healthcare Billing Specialist: Patient Accounts

Ventra Health; Morong; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Rewards & Recognition program

Performance-based incentive plan

Job summary

Ventra Health in the Philippines is seeking a Contact Center Specialist to handle incoming calls about patient bills, insurance, EOB forms, and payment arrangements. You will use multiple internal systems to assist with billing needs and ensure accurate documentation.

The role requires English fluency and experience in a high-volume healthcare call center. You will collaborate with internal teams, support customers, and contribute to process improvements within a fast-paced environment.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• 1 year of healthcare call center customer service experience.
• Fluency in English and strong communication skills.

Responsibilities

• Provides exceptional customer service to callers. Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
• Ensures proper documentation, recording, and closure of issues.
• Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
• Performs special projects and other duties as assigned.

Skills

Fluent English

Benefits knowledge

Communication skills

Education

Associate's degree

Bachelor's degree

Tools

MS Excel

CRM systems

Job description

Ventra Health in the Philippines is seeking a Contact Center Specialist to handle incoming calls about patient bills, insurance, EOB forms, and payment arrangements. You will use multiple internal systems to assist with billing needs and ensure accurate documentation.

The role requires English fluency and experience in a high-volume healthcare call center. You will collaborate with internal teams, support customers, and contribute to process improvements within a fast-paced environment.