Healthcare Billing & Patient Support Specialist

Ventra Health, Inc.; Central Luzon; On-site; PHP 2,647,000 - 4,285,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus program

Job summary

Ventra Health, Inc. is seeking a Contact Center Specialist to handle patient billing inquiries, explain benefits, and arrange payments. You will use several internal systems to resolve questions and document outcomes, while collaborating with other departments to research denials and missing payments.

The role emphasizes accuracy, speed, and excellent customer service. Required are an associates degree (bachelor's preferred), and at least one year in a high-volume healthcare call center with

Qualifications

• Must have Associate's degree; Bachelor's preferred.
• 1 year of customer service in a high-volume healthcare call center preferred.
• Fluency in English; knowledge of Explanation of Benefits (EOB) and insurance plans is required.

Responsibilities

• Answers incoming calls regarding patient bills, insurance, EOBs, and payment arrangements.
• Uses multiple systems to assist with patient billing needs and ensures proper documentation.
• Researches insurance denials, missing payments, and attorney requests in collaboration with internal teams.
• Performs special projects and other duties as assigned.

Skills

English fluency

Customer service

EOB knowledge

Insurance plans

Time management

Education

Associate's degree

Bachelor's degree

Job description

Ventra Health, Inc. is seeking a Contact Center Specialist to handle patient billing inquiries, explain benefits, and arrange payments. You will use several internal systems to resolve questions and document outcomes, while collaborating with other departments to research denials and missing payments.

The role emphasizes accuracy, speed, and excellent customer service. Required are an associates degree (bachelor's preferred), and at least one year in a high-volume healthcare call center with