Patient Billing Specialist — Resolve Balances & Get Paid

BruntWork; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

BruntWork in the Philippines is seeking a Patient Billing Representative to support the revenue cycle by billing patients, communicating balances, and setting up payment plans. You will generate invoices, follow up on due amounts, and document activities according to approved policies.

The role emphasizes careful attention to detail, empathy in financial conversations, and proficient use of billing systems to ensure accurate and timely cash collection while maintaining patient rapport.

Qualifications

• Experience in healthcare billing or patient collections preferred.
• Ability to manage sensitive financial conversations with empathy.
• Strong written and verbal communication skills.

Responsibilities

• Generate and issue patient invoices after insurance adjudication.
• Communicate with patients regarding outstanding balances.
• Set up and manage payment plans per policy.
• Collect one-time and recurring patient payments.
• Follow up on missed, late, or partial payments.
• Track OONW claims where payment goes to the member.
• Educate patients on remittance responsibilities.
• Follow up until full balance is resolved.

Skills

Communication

Empathy

Detail orientation

Organizational skills

Education

Two years of college

Tools

Billing systems

Job description

BruntWork in the Philippines is seeking a Patient Billing Representative to support the revenue cycle by billing patients, communicating balances, and setting up payment plans. You will generate invoices, follow up on due amounts, and document activities according to approved policies.

The role emphasizes careful attention to detail, empathy in financial conversations, and proficient use of billing systems to ensure accurate and timely cash collection while maintaining patient rapport.