Patient Billing & Insurance Specialist

Ventra-Health; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Incentive plan

Discretionary bonus

Job summary

Ventra Health in the Philippines seeks a Contact Center Specialist to handle incoming calls about patient bills, insurance, EOBs, and payment arrangements. You will use multiple internal systems to assist with billing needs.

You will deliver excellent service, document issues, and coordinate with other departments to resolve denials or missing payments. A related degree and healthcare call center experience preferred.

Qualifications

• Associate's degree (2 years) required and Bachelor's degree in any related field preferred.
• One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call centre experience preferred).

Responsibilities

• Provides exceptional customer service to callers. Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
• Ensures proper documentation, recording, and closure of issues.
• Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
• Performs special projects and other duties as assigned.

Skills

English fluency

EOB knowledge

ICD-10/CPT

Customer service

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Word processing

Spreadsheet

Database software

Job description

Ventra Health in the Philippines seeks a Contact Center Specialist to handle incoming calls about patient bills, insurance, EOBs, and payment arrangements. You will use multiple internal systems to assist with billing needs.

You will deliver excellent service, document issues, and coordinate with other departments to resolve denials or missing payments. A related degree and healthcare call center experience preferred.