Patient Billing & Inquiries Specialist

Ventra Health Global Services Inc.; Mabalacat; Presencial; PHP 240.000 - 420.000; Jornada completa

Descripción de la vacante

Ventra Health Global Services Inc. is seeking a Contact Center Specialist to handle a variety of patient billing calls. You will assist with insurance questions, EOBs, and payment arrangements while using multiple internal systems to support billing needs.

You will deliver exceptional customer service, explain benefits coverages and timelines, and ensure accurate documentation and closure of each case. Collaboration with other departments is essential to resolve denials and payment gaps.

Responsabilidades

• Answer incoming calls about patient medical bills, insurance, EOB forms, and bill payment arrangements.
• Provide exceptional customer service, troubleshoot billing inquiries, explain benefits coverages and actions/timeframes.
• Ensure proper documentation, recording, and closure of issues.
• Collaborate with internal departments to research insurance denials, missing payments, and attorney requests.
• Perform special projects and other duties as assigned.

Descripción del empleo

Ventra Health Global Services Inc. is seeking a Contact Center Specialist to handle a variety of patient billing calls. You will assist with insurance questions, EOBs, and payment arrangements while using multiple internal systems to support billing needs.

You will deliver exceptional customer service, explain benefits coverages and timelines, and ensure accurate documentation and closure of each case. Collaboration with other departments is essential to resolve denials and payment gaps.