Patient Appointment Scheduler

PM Consulting; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

PM Consulting in the Philippines is seeking a patient scheduling coordinator to handle calls, messages, and appointment logistics across clinics. You will register new patients, update records, verify insurance, and ensure the right provider and location are scheduled.

The role requires familiarity with EHR, Microsoft Office, strong communication, and multitasking to manage queues, waitlists, and urgent same-day bookings with clinical staff.

Qualifications

• 1 year of experience in medical scheduling, patient registration, call center, or customer service.
• Healthcare or orthopedic experience is an advantage.
• Knowledge of medical terminology and insurance is preferred.
• Familiarity with EHR systems and Microsoft Office.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes.
• Professional and customer-focused attitude.

Responsibilities

• Answer phone calls, return voicemails, and respond to patient messages and requests.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Register new patients and update existing patient information and insurance details.
• Verify referrals, medical records, orders, and insurance authorizations before appointments.
• Identify patient needs and ensure appointments are scheduled with the correct provider and location.
• Provide patients with appointment details, instructions, and preparation requirements.
• Manage scheduling queues, waitlists, and pending appointments.
• Coordinate urgent and same-day appointments with providers and clinical staff.

Skills

Medical scheduling

Patient registration

Call center

EHR systems

Insurance knowledge

Microsoft Office

Written communication

Organizational skills

Tools

Microsoft Office

EHR systems

Job description

Answer phone calls, return voicemails, and respond to patient messages and requests.

Schedule, reschedule, confirm, and cancel patient appointments.

Register new patients and update existing patient information and insurance details.

Verify referrals, medical records, orders, and insurance authorizations before appointments.

Identify patient needs and ensure appointments are scheduled with the correct provider and location.

Provide patients with appointment details, instructions, and preparation requirements.

Manage scheduling queues, waitlists, and pending appointments.

Coordinate urgent and same-day appointments with providers and clinical staff.

Qualifications

• At least 1 year of experience in medical scheduling, patient registration, call center, or customer service.
• Healthcare or orthopedic experience is an advantage.
• Knowledge of medical terminology and insurance is preferred.
• Familiarity with EHR systems and Microsoft Office.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes.
• Professional and customer-focused attitude.