Patient Intake And Scheduling Coordinator

SuperStaff Outsourcing; Makati; Remote; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Night shift

Work from home

Laptop provided

HMO with 1 free dependent

Job summary

SuperStaff Outsourcing is seeking a Patient Intake & Scheduling Coordinator to be the first contact for new and prospective patients. This remote role focuses on handling inbound/outbound calls, collecting demographics and insurance information, verifying coverage, and scheduling evaluations and follow-ups with accuracy and care.

The position requires excellent English communication, strong multitasking ability, and meticulous data entry.

Qualifications

• High school diploma or equivalent.
• Healthcare administration coursework is advantageous.

Responsibilities

• Answer inbound calls from new patients and respond to inquiries about services and appointments.
• Conduct outbound calls to new patient leads and follow up on online bookings for missing information.
• Collect complete patient demographics and insurance details with accuracy.
• Verify insurance cards and acceptance before scheduling.
• Coordinate with insurance verification to schedule based on coverage.
• Collaborate with PTs to follow up on scheduling needs.
• Schedule evaluations and follow-ups 4–6 weeks in advance.
• Maintain patient charts with high accuracy and meticulous documentation.
• Track patient status to prevent missed follow-ups or lost leads.

Skills

Customer service

English communication

Multitasking

Organizational skills

Attention to detail

Education

High school diploma

Healthcare administration coursework

Tools

EMR systems

Job description

Job Description:

The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.

Responsibilities & Duties:

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
• Collect complete and accurate patient demographic and insurance information
• Obtain insurance cards from patients and verify acceptance prior to scheduling
• Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
• Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
• Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
• Create and maintain patient charts with a high level of accuracy and attention to detail
• Ensure all patient data is documented correctly to support clinical and billing workflows
• Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads

Required:

• Excellent customer service and patient communication skills
• Strong verbal and written English skills for daily interaction with patients and internal teams
• Proven ability to multitask in a fast-paced, patient-facing environment
• Strong organizational skills to ensure timely follow-ups and accurate scheduling
• High attention to detail and commitment to accuracy in data entry and documentation

Preferred:

• Experience in healthcare intake, patient scheduling, or medical front-desk operations
• Familiarity with insurance verification processes
• Experience working with EMR or patient management systems

Educational Requirements & Certifications:

• High school diploma or equivalent required
• Healthcare administration or related coursework is an advantage

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• A laptop will be provided by the company
• NIGHT SHIFT
• WORK FROM HOME
• Php 30,000 basic pay + allowance