Patient Intake & Scheduling Coordinator (Healthcare)

Private Advertiser; Philippines; Remote; PHP 335,000 - 446,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

20 PTO credits annually

VL and SL cash conversion

Annual Merit Increases and Employee \n

Laptop provided by the company

WFH

NIGHTSHIFT

Job summary

Private Advertiser is seeking a Patient Intake & Scheduling Coordinator in the Philippines. You will be the first contact for new patients, handling calls, collecting demographic and insurance details, and coordinating with verification teams and therapists to schedule evaluations and follow-ups.

The role requires excellent customer service, strong English communication, and meticulous data entry in a fast-paced healthcare setting.

Qualifications

• Excellent customer service and patient communication skills.
• Strong verbal and written English skills for daily interaction with patients and internal teams.
• Proven ability to multitask in a fast-paced, patient-facing environment.
• Strong organizational skills to ensure timely follow-ups and accurate scheduling.
• High attention to detail and commitment to accuracy in data entry and documentation.
• High school diploma or equivalent required.
• Experience in healthcare intake, patient scheduling, or medical front-desk operations preferred.
• Familiarity with insurance verification processes preferred.
• Experience working with EMR or patient management systems preferred.

Responsibilities

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments.
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain missing information.
• Collect complete and accurate patient demographic and insurance information.
• Obtain insurance cards from patients and verify acceptance prior to scheduling.
• Coordinate with the insurance verification team to schedule based on coverage and plan acceptance.
• Collaborate with Physical Therapists to follow up on scheduling needs.
• Schedule patient evaluations and follow-up appointments 4-6 weeks in advance.
• Create and maintain patient charts with high accuracy and attention to detail.
• Ensure all patient data is documented correctly to support clinical and billing workflows.
• Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads.

Skills

Excellent customer service

Strong English skills

Multitasking

Organizational skills

Attention to detail

Education

High school diploma

Tools

EMR systems

Patient management software

Job description

About the role

The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.

Key responsibilities

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments

• Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information

• Collect complete and accurate patient demographic and insurance information

• Obtain insurance cards from patients and verify acceptance prior to scheduling

• Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance

• Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling

• Schedule patient evaluations and follow-up appointments up to 4-6 weeks in advance

• Create and maintain patient charts with a high level of accuracy and attention to detail

• Ensure all patient data is documented correctly to support clinical and billing workflows

• Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads

About you

• Excellent customer service and patient communication skills

• Strong verbal and written English skills for daily interaction with patients and internal teams

• Proven ability to multitask in a fast-paced, patient-facing environment

• Strong organizational skills to ensure timely follow-ups and accurate scheduling

• High attention to detail and commitment to accuracy in data entry and documentation

• High school diploma or equivalent required

• Experience in healthcare intake, patient scheduling, or medical front-desk operations (preferred)

• Familiarity with insurance verification processes (preferred)

• Experience working with EMR or patient management systems (preferred)

Benefits

• HMO with 1 free dependent upon hire

• Life Insurance

• Night Differential

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Laptop provided by the company

• WFH, NIGHTSHIFT

• Php 30,000 basic pay + allowance