Patient Access & Booking Specialist — RN Preferred

Consult Silicon Valley; Cebu City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

13th-month salary

Two days off per week

HMO coverage after regularization

Career growth opportunities

Government-mandated benefits

Zusammenfassung

Consult Silicon Valley in Cebu, Philippines is seeking a Patient Consultation Booking Specialist with a nursing background or hands-on healthcare experience. The role focuses on guiding patients to book consultations while maintaining high empathy and clear communication.

Onsite in Cebu City, the position supports US Time Zone operations, requires calm, solution-focused interaction, and emphasizes accurate documentation and timely follow-ups to ensure patient satisfaction.

Qualifikationen

• RN license is preferred but not required.
• Experience through hospital or clinical internships acceptable.
• Strong communication and listening skills required.
• Comfort with computer-based CRM and MS Office.

Aufgaben

• Handle outbound client inquiries and provide clear, empathetic guidance.
• Listen actively and acknowledge client concerns before offering solutions.
• Explain processes, options, or services in a structured and understandable way.
• Guide clients to booking a consultation with a medical professional.
• Document interactions accurately and follow up to ensure issues are fully resolved.

Kenntnisse

Empathy

Communication

Active listening

Problem solving

Follow-up skills

Computer literacy

Ausbildung

Nursing degree or equivalent

Tools

MS Office

CRM software

Jobbeschreibung

Consult Silicon Valley in Cebu, Philippines is seeking a Patient Consultation Booking Specialist with a nursing background or hands-on healthcare experience. The role focuses on guiding patients to book consultations while maintaining high empathy and clear communication.

Onsite in Cebu City, the position supports US Time Zone operations, requires calm, solution-focused interaction, and emphasizes accurate documentation and timely follow-ups to ensure patient satisfaction.