Appointment Setter

CSV Now; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

13th-month salary

HMO coverage after regularization

Two days off per week

Government-mandated benefits and added

Career growth opportunities

Job summary

CSV Now in Cebu City, Philippines is seeking a Patient Consultation Booking Specialist. The role requires clinical familiarity, strong empathy, and excellent communication to guide patients through booking consultations with medical professionals.

Onsite role with a US time zone setup, offering competitive compensation, a 13th-month salary, and benefits including HMO after regularization. Collaboration with care teams to ensure quality outcomes and patient satisfaction.

Qualifications

• RN license preferred but not required.
• Hands-on experience through hospital or clinical internships allowed if not licensed.
• Strong communication and written skills.
• Excellent listening, problem-solving and follow-up abilities.
• Basic computer literacy including MS Office, CRM or support systems.

Responsibilities

• Handle outbound client inquiries with clear, empathetic guidance.
• Listen actively and acknowledge client concerns before offering solutions.
• Explain processes, options or services in a structured, understandable way.
• Guide clients to booking a consultation with a medical professional.
• Document interactions accurately and follow up to ensure issues are resolved.

Skills

Empathy

Communication

Active listening

Follow-up

Problem solving

Education

RN license (preferred)

Clinical internship experience

Tools

MS Office

CRM

Support systems

Job description

Job Description

Job Title: Patient Consultation Booking Specialist (Registered Nurse OR Similar Degree, US Digital Health Co.)

Location: Cebu, Philippines

Job Type: Full-time, Onsite

Role Summary

The ideal candidate is a Registered Nurse or has a similar medical background, strong empathy and communication skills, and the ability to guide patients or clients through complex or sensitive situations. They are calm under pressure, emotionally intelligent, and solution-focused, ensuring quality outcomes and patient satisfaction.

This candidate is motivated to help people, follow processes accurately, and manage follow-ups effectively, making them well-suited for a consultative, patient-centered support role.

Key Responsibilities

• Handle outbound client inquiries and provide clear, empathetic guidance.
• Listen actively and acknowledge client concerns before offering solutions.
• Explain processes, options, or services in a structured and understandable way.
• Guide clients to booking a consultation with a medical professional.
• Document interactions accurately and follow up to ensure issues are fully resolved.

Qualifications and Requirements

• Registered Nurse (RN) license preferred, but not required.
• Open to candidates without a license who have hands-on experience through hospital or clinical internships.
• Strong communication skills, both spoken and written.
• Strong listening, problem-solving, and follow-up skills.
• Basic computer literacy, including MS Office, CRM, or support systems.

Ideal Skills & Traits

• Empathetic and patient with clients
• Confident guiding conversations while keeping structure
• Ability to connect client concerns to appropriate solutions
• Focused on quality outcomes, not just volume
• Motivated by helping clients and achieving measurable results

Work Schedule & Setup

• Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.
• Open to working US Time Zone

We Offer

• Competitive compensation package
• 13th-month salary
• Two days off per week
• Government-mandated benefits and additional company perks
• HMO coverage after regularization
• Opportunities for career growth and advancement within the company