Part-Time IT Support - Remote & Onsite Helpdesk

MergedCX Global Services Inc; Legazpi; On-site; PHP 110,000 - 220,000; Part time

Job summary

MergedCX Global Services Inc. is seeking an IT Support specialist to install and troubleshoot IT hardware, manage user accounts, and assist remote staff. The role requires basic networking, security awareness, and strong communication to explain issues clearly.

Ideal candidates will support hybrid or remote work arrangements, ensuring reliable connectivity and efficient resolution of tickets while maintaining data privacy and confidentiality.

Qualifications

• Experience setting up and troubleshooting IT hardware and office equipment.
• Basic networking knowledge and internet troubleshooting skills.
• Ability to troubleshoot hardware and software issues independently.
• Familiarity with user accounts, access management, and basic security practices.
• Experience supporting remote employees or work-from-home setups is a plus.
• Proficient with Google Workspace, Microsoft Teams, Zoom or similar tools.

Responsibilities

• Set up and troubleshoot computers, printers, headsets, monitors and other office equipment.
• Troubleshoot common hardware and software issues independently.
• Assist with user accounts, password resets and access management basics.
• Support remote employees and work-from-home setups when needed.
• Ensure data privacy, confidentiality and basic cybersecurity practices.
• Explain technical issues in simple terms and assist multiple users concurrently.

Skills

Networking basics

Hardware troubleshooting

Software troubleshooting

Remote work support

Communication skills

Data privacy basics

Multi-tasking

Tools

Google Workspace

Microsoft Teams

Zoom

Slack

Job description

MergedCX Global Services Inc. is seeking an IT Support specialist to install and troubleshoot IT hardware, manage user accounts, and assist remote staff. The role requires basic networking, security awareness, and strong communication to explain issues clearly.

Ideal candidates will support hybrid or remote work arrangements, ensuring reliable connectivity and efficient resolution of tickets while maintaining data privacy and confidentiality.