Technical Support Coordinator

MicroSourcing; Parañaque; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Flexible work arrangements

Company events

Diversity-friendly culture

Job summary

MicroSourcing in the Philippines is seeking a Technical Support Coordinator to provide remote IT support and coordinate software releases. You will diagnose hardware and software issues, document resolutions, and assist users across the company.

Join a team that offers above-market compensation, day-one healthcare coverage, and flexible work arrangements while fostering ongoing learning and collaboration in a diverse environment.

Qualifications

• Proficient in diagnosing hardware and software issues.
• Ability to document issues and resolutions clearly.
• Strong customer service mindset.
• Accurate record-keeping and documentation.
• Solid understanding of computer systems and common software.

Responsibilities

• Diagnose hardware and software issues using remote tools.
• Log all communications and interpret error messages.
• Coordinate with external contractors and second-level support.
• Coordinate software releases from beta to full implementation.
• Develop and test support procedures and train users.

Skills

Remote troubleshooting

Clear communication

Customer service

Attention to detail

Technical knowledge

Education

College-level coursework

IT certifications

Job description

Technical Support Coordinator

Location: Remote

Work Setup & Shift: Work From Home | Shifting

Benefits

• Competitive Rewards: Above-market compensation, healthcare coverage on day one, optional dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: Positive and engaging work environment with company‑sponsored events and activities.
• Work‑Life Harmony: Flexible work arrangements that fit your schedule.
• Career Growth: Continuous learning and advancement opportunities.
• Inclusive Teamwork: Diversity‑celebrating culture and inclusive environment.

Responsibilities

• Issue Diagnosis: Resolve hardware and software problems using remote diagnostics and questioning techniques.
• Incident Tracking: Log all communications in the tracking system and interpret system error messages.
• Vendor Management: Initiate and follow through on service calls with external contractors and second‑level support.
• Software Implementation: Coordinate new software releases from beta testing through full implementation.
• Documentation & Training: Develop and test support procedures while training users on supported systems.

Requirements

• Remote Troubleshooting: Ability to resolve hardware and software issues effectively over the phone.
• Clear Communication: Superior oral and written skills to explain technical fixes to non‑technical users.
• Customer Service: Strong service orientation with professional phone etiquette and courteous manner.
• Attention to Detail: High accuracy in record‑keeping and proofing technical documentation.
• Technical Knowledge: Deep understanding of computer systems, hardware, and common software applications.

Preferred Skills / Experience

• Retail/POS: Previous experience in a Point of Sale or retail technical environment.
• Operational Flexibility: Ability to work varied schedules, including evenings and weekends.
• Process Testing: Experience proofing and testing technical procedures before implementation.
• Advanced Education: College‑level coursework or relevant IT certifications.
• Direct Support: Proven background in a high‑volume customer service or support center role.

EEO Statement

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive.