Seasonal Customer Service Agent for a Floral E-Commerce Company

Ltvplus; Makati; On-site; PHP 260,000 - 380,000; Full time

Job summary

Ltvplus is seeking a Seasonal Omnichannel Customer Service Specialist to support a premium floral gifting brand from its Makati, Philippines location. The role requires hands-on experience with voice, chat, and email inquiries and a strong command of English, with a focus on empathetic, effective resolutions.

You will handle orders, troubleshoot issues, and adhere to SOPs across channels, maintaining brand voice and high first-contact resolution rates in a fast-paced, seasonal environment.

Qualifications

• 2–4 years of customer service experience in a fast-paced, multi-channel environment.
• Proficient with Zendesk and navigating multiple digital tools.
• Strong multitasking; manage calls, live chat, and emails under pressure.
• Excellent verbal and written English with active listening.
• Friendly, patient demeanor; passion for gifting floral arrangements is a plus.

Responsibilities

• Provide prompt, empathetic support across phone, email, live chat, WhatsApp, and social media.
• Process phone orders, handle modifications, troubleshoot payments, liaise with fulfillment/shipping.
• Handle sensitive inquiries with patience and careful resolution.
• Follow scripts, workflows, and SOPs consistently.

Skills

Customer service

English communication

Multitasking

Active listening

Empathy

Tools

Zendesk

Job description

Seasonal Customer Service Agent for a Floral E-Commerce Company

Customer Service

Seasonal Omnichannel Customer Service Specialist — Zendesk & Multi-Channel Support

Is This YOU? Then We Want to Meet You!

Are you an empathetic,solutions-oriented customer service professional who thrives in a fast-paced environment?We are looking for someone with a warm communication style and sharp troubleshooting instincts to support customers for a premium floral gifting brand.If you have hands-on experience handling voice,chat,and email inquiries with genuine care,we’d love to connect with you!

Details:

Schedule: Operating hours between 8:00 AM – 8:00 PM ET (Monday–Friday) and 8:00 AM – 9:00 PM ET (Saturday–Sunday)

Work Type: Full-time (Seasonal)

Requirements

2–4 years of proven customer service experience in a fast-paced,multi-channel environment.

Demonstrated proficiency in Zendesk and comfort navigating multiple digital tools and platforms simultaneously.

Proven ability to multitask and manage phone calls,live chat,and emails under pressure.

Excellent verbal and written English communication skills with strong active listening capabilities.

Exceptional troubleshooting instincts paired with a patient,friendly,and calm demeanor.

A personal passion or appreciation for gifting and floral arrangements is a plus!

What you'll do

Deliver prompt,professional,and empathetic support across phone,email,live chat,WhatsApp,and social media channels.

Process phone orders,manage order modifications,troubleshoot payment issues,and liaise directly with fulfillment and shipping teams.

Handle sensitive,emotionally significant customer inquiries with patience,active listening,and careful resolution.

Adhere consistently to campaign scripts,communication workflows,and standard operating procedures (SOPs).

Success looks like

Maintaining high first-contact resolution rates across all channels while preserving brand voice and empathy.

Accurately handling order adjustments and fulfillment escalations with zero preventable shipping delays.

Consistently meeting response time and quality assurance benchmarks across voice,chat,and ticketing platforms.

Demonstrating adherence to standard operating procedures and campaign communication guidelines.

Tech Checklist - Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor),a stable high-speed internet of 100 MBPS connection and back up for both.A quiet,cozy workspace to handle calls and chats like a pro.

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.