P2P ERP Helpdesk Specialist — Second‑Level Support
TATA Consultancy Services (Philippines) Inc.
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Job summary
TATA Consultancy Services (Philippines) Inc. is seeking an experienced Helpdesk Specialist to join our Angeles City team. Provide second-level support for P2P systems and related infrastructure, resolving complex incidents to minimize downtime.
You will manage tickets, document resolutions, perform root-cause analysis, and collaborate with admins and developers. Morning shift with opportunities to work on cutting-edge technology and critical business processes.
Qualifications
- 2-4 years in IT helpdesk or technical support, with 1-2 years at second-level.
- Strong knowledge of ERP P2P modules.
- Troubleshoot Windows and Linux.
- Networking fundamentals: TCP/IP, DNS, VPN.
- SQL basics.
- ITSM tools experience.
- Excellent communication.
- CompTIA A+ or MicrosoftCerts preferred.
Responsibilities
- Provide second-level support for P2P systems and related infrastructure.
- Handle and prioritize incoming tickets from first-level helpdesk.
- Document incidents and resolutions in the ticketing system.
- Perform root-cause analysis and preventative measures.
- Collaborate with admins and development teams to resolve issues.
- Monitor system performance and maintain knowledge base.
- Assist in testing and deployment of updates.
Skills
Tools
Job description
TATA Consultancy Services (Philippines) Inc. is seeking an experienced Helpdesk Specialist to join our Angeles City team. Provide second-level support for P2P systems and related infrastructure, resolving complex incidents to minimize downtime.
You will manage tickets, document resolutions, perform root-cause analysis, and collaborate with admins and developers. Morning shift with opportunities to work on cutting-edge technology and critical business processes.
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