24/7 IT Help Desk Analyst – Philippines

Texaport

Manila

On-site

PHP 250,000 - 380,000

Full time

14 days+

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Job summary

Texaport is seeking a help desk technician based in the Philippines to support its growing APAC client base with 24/7 coverage. The role requires addressing user inquiries, diagnosing hardware and software problems, and providing timely updates.

You will follow established help desk processes and maintain clear ticket logs to ensure consistent support quality. Ideal candidates live in the Philippines and can deliver responsive, professional assistance, escalating when needed while maintaining

Qualifications

Respond to requests for technical assistance via ticket.
Diagnose and resolve technical hardware and software issues.
Research questions using available information and resources.
Take ownership of users' queries, follow up on the status and communicate promptly.
Follow standard help desk procedures.
Log all help desk interactions.

Responsibilities

Respond to requests for technical assistance via ticket
Diagnose and resolve technical hardware and software issues
Research questions using available information and resources
Take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly
Follow standard help desk procedures
Log all help desk interactions