Accounts Payable Helpdesk

TATA Consultancy Services (Philippines) Inc.; Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. is seeking an experienced Helpdesk Specialist to join our Angeles City team. Provide second-level support for P2P systems and related infrastructure, resolving complex incidents to minimize downtime.

You will manage tickets, document resolutions, perform root-cause analysis, and collaborate with admins and developers. Morning shift with opportunities to work on cutting-edge technology and critical business processes.

Qualifications

• 2-4 years in IT helpdesk or technical support, with 1-2 years at second-level.
• Strong knowledge of ERP P2P modules.
• Troubleshoot Windows and Linux.
• Networking fundamentals: TCP/IP, DNS, VPN.
• SQL basics.
• ITSM tools experience.
• Excellent communication.
• CompTIA A+ or MicrosoftCerts preferred.

Responsibilities

• Provide second-level support for P2P systems and related infrastructure.
• Handle and prioritize incoming tickets from first-level helpdesk.
• Document incidents and resolutions in the ticketing system.
• Perform root-cause analysis and preventative measures.
• Collaborate with admins and development teams to resolve issues.
• Monitor system performance and maintain knowledge base.
• Assist in testing and deployment of updates.

Skills

Helpdesk experience

ERP P2P

Windows OS

Linux OS

Networking TCP/IP

DNS

VPN

SQL basics

ITSM tools

Communication skills

Independent worker

Multi-ticket handling

Certifications

Tools

Ticketing system

Job description

About the role

TATA Consultancy Services (Philippines) Inc. is seeking an experienced Helpdesk Specialist to join our support team in a full-time position based in Angeles City, Pampanga. In this role, you will provide second-level technical support for Procure-to-Pay (P2P) systems and related infrastructure. The Helpdesk Specialist will be responsible for resolving complex technical incidents, managing tickets efficiently, and ensuring minimal downtime for our clients. This is a morning shift position that offers the opportunity to work with cutting-edge technology whilst supporting critical business processes.

Key responsibilities

• Provide second-level technical support for P2P systems, including troubleshooting, diagnosis and resolution of complex technical issues
• Handle and prioritise incoming support tickets from first-level helpdesk and end users
• Document and maintain detailed records of all incidents, resolutions and workarounds in the ticketing system
• Perform root cause analysis on recurring issues and implement preventative measures
• Collaborate with system administrators and development teams to resolve infrastructure-related issues
• Provide technical guidance and elevate issues to third-level support when necessary
• Monitor system performance and proactively identify potential problems before they impact users
• Maintain accurate knowledge base articles and documentation for common issues and solutions
• Assist in testing and deployment of system updates and patches
• Provide occasional support during after-hours incidents as required

What we're looking for

• 2-4 years of experience in IT helpdesk or technical support, with at least 1-2 years at second-level support
• Strong knowledge of enterprise resource planning (ERP) systems, particularly P2P modules
• Proficiency in troubleshooting Windows and/or Linux operating systems
• Experience with networking fundamentals, including TCP/IP, DNS and VPN
• Solid understanding of database concepts and basic SQL query knowledge
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong problem-solving abilities and a methodical approach to incident resolution
• Experience with IT Service Management (ITSM) tools and ticketing systems
• Ability to work independently and manage multiple tickets simultaneously
• Customer-focused mindset with a commitment to service excellence
• Certification in IT support (CompTIA A+, Microsoft certifications, or equivalent) is preferred

What we offer

• TATA Consultancy Services (Philippines) Inc. is committed to providing a supportive and inclusive work environment.
• We offer competitive compensation packages, opportunities for continuous professional development and career advancement within a global organisation.
• Our employees benefit from comprehensive health and wellness programmes, flexible working arrangements where applicable, and access to training initiatives that support skill enhancement and career growth.
• We recognise the importance of work-life balance and provide a collaborative culture that values innovation and teamwork.
• Additionally, we offer various employee benefits including healthcare coverage, performance bonuses and opportunities to work on diverse, challenging projects with leading international clients.

About us

TATA Consultancy Services (TCS) is a leading global information technology services, consulting and business solutions organisation. With a presence in over 150 countries and serving clients across diverse industries, TCS is recognised for its commitment to innovation, quality and customer satisfaction. Our Philippines operations are integral to our global delivery network, providing world-class IT support and services to multinational clients. At TCS, we foster a culture of continuous learning, ethical business practices and employee empowerment. We pride ourselves on being an employer of choice, offering talented professionals the opportunity to work on transformative projects whilst developing their careers on a global platform.