Outlet Operations & Service Leader

InterContinental Hotels Group; Eastern Manila District; On-site; PHP 420,000 - 900,000; Full time

Job summary

InterContinental Hotels Group in the Philippines seeks a role focused on operations support across purchasing, quality, and service delivery. You will lead hygiene audits, staff training, performance assessments, and stakeholder collaboration to ensure consistent guest experiences.

The position emphasizes compliance, risk prevention, business continuity, cost monitoring, and service innovation to elevate guest satisfaction and financial performance across the outlet.

Responsibilities

• Administer purchasing and receiving procedures
• Conduct food and beverage hygiene audit
• Conduct orientation and training
• Conduct staff performance assessment process
• Contribute to innovation process within own scope of work in the business unit
• Facilitate compliance with legislative and regulatory requirements
• Foster service innovation
• Identify and establish internal and external stakeholder relationships
• Implement loss/risk prevention
• Lead team to implement change
• Lead with service vision
• Maintain halal certification requirements
• Manage and implement business continuity plans
• Manage site/outlet and equipment maintenance
• Manage training
• Managing the customer experience
• Monitor income and expenses
• Provide information for management decision making
• Provide quality control for service
• Supervise bar service

Job description

InterContinental Hotels Group in the Philippines seeks a role focused on operations support across purchasing, quality, and service delivery. You will lead hygiene audits, staff training, performance assessments, and stakeholder collaboration to ensure consistent guest experiences.

The position emphasizes compliance, risk prevention, business continuity, cost monitoring, and service innovation to elevate guest satisfaction and financial performance across the outlet.