Dialer Operations Lead — Campaign Performance Coach

Support Services Group; Mandaluyong; On-site; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Collaborative culture

Job summary

Support Services Group is seeking a Dialer Supervisor to oversee dialer operations, support outbound campaigns, and optimize system performance from our Manila-area team. The role emphasizes data-driven decision-making, coaching, and regulatory compliance.

Ideal candidates bring 2–4 years in dialer/center ops, strong Excel skills, and a proven track record of leading teams in fast-paced environments. Competitive compensation with comprehensive benefits is offered.

Qualifications

• 2–4 years of dialer administration, workforce management, or contact center operations experience.
• At least 1 year in a supervisory or lead role preferred.
• Familiarity with predictive/progressive dialer systems and campaign management.

Responsibilities

• Monitor daily dialer operations to ensure smooth center performance.
• Identify and resolve dialer issues with internal support teams.

Skills

Dialer systems

Workforce management

Lead coaching

Compliance knowledge

Analytics

Tools

Microsoft Excel

Job description

Support Services Group is seeking a Dialer Supervisor to oversee dialer operations, support outbound campaigns, and optimize system performance from our Manila-area team. The role emphasizes data-driven decision-making, coaching, and regulatory compliance.

Ideal candidates bring 2–4 years in dialer/center ops, strong Excel skills, and a proven track record of leading teams in fast-paced environments. Competitive compensation with comprehensive benefits is offered.