Outbound Sales Support (US Client - Remote)

Bespoke Outsource Services; Makati; Remote; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid vacation

Sick leave with quarterly conversion

Annual appraisal

Financial assistance program

13th-month pay

Team events

Job summary

Bespoke Outsource Services is seeking an experienced outbound sales professional in Makati to manage follow-ups on pending estimates and support conversion into confirmed service bookings. You will engage customers via phone or email, clarify pricing and services, and schedule appointments after approval.

The role emphasizes strong persuasion, excellent communication, CRM proficiency, and the ability to handle high volumes of follow-ups. Experience with US customers is a plus.

Qualifications

• 2–3 years in outbound sales or telesales roles.
• Experience with lead follow-up and appointment setting.
• Strong persuasion and relationship-building abilities.
• Excellent verbal communication and phone etiquette.
• Experience using CRM or sales tracking systems.

Responsibilities

• Manage outbound follow-ups on pending estimates and convert them into bookings.
• Review estimates in the CRM and contact customers via phone or email.
• Clarify services or pricing and coordinate scheduling once approved.
• Update CRM with outcomes and customer responses.
• Escalate complex enquiries to the appropriate department.

Skills

Outbound sales

Telesales

Lead follow-up

Appointment setting

Customer relationship

Persuasion skills

Phone etiquette

Tools

CRM software

Job description

You will be required to manage outbound follow-ups on pending estimates and sales conversion support functions, which may at times extend beyond the duties listed below.

Managing outbound calls and communications to customers who have received service estimates, re-engaging potential clients, addressing enquiries, and converting estimates into confirmed service bookings.

This will require you to review estimate records in the CRM system, contact customers via phone or email, provide clarification on services or pricing, and coordinate scheduling once the estimate is approved.

Other responsibilities include but are not limited to:

• Review pending estimates and identify customers requiring follow-up.

• Conduct outbound calls to follow up on submitted estimates.

• Address customer questions regarding pricing, services, or timelines.

• Encourage estimate approvals and assist with booking service appointments.

• Update CRM records with follow-up outcomes and customer responses.

• Coordinate with the operations team to confirm technician availability.

• Send follow-up emails or messages when required.

• Track estimate conversion progress and update lead status.

• Escalate complex or technical enquiries to the relevant department.

• Maintain accurate documentation of all customer interactions.

• Support sales reporting and pipeline tracking.

• Provide backup sales support during high enquiry periods.

You will be responsible for improving estimate conversion rates, maintaining accurate CRM records, and ensuring timely customer follow-up.

Requirements:

• Minimum 2–3 years experience in outbound sales, telesales, appointment setting or lead follow-up roles.

• Previous experience in the automotive or flat glass industry is preferred but not required.

• Experience working with US customers or service-based businesses preferred.

• Strong persuasion and relationship-building skills.

• Excellent verbal communication and phone etiquette.

• Experience using CRM or sales tracking systems.

• Strong organizational and time management skills.

• Ability to manage high volumes of follow-up calls efficiently.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one

• Paid vacation and sick leave (with quarterly conversion of sick leave)

• Competitive salary and annual appraisals

• Financial assistance program

• Mandatory government benefits and 13th-month pay

• Regular company events, promoting work-life balance and career growth

Only shortlisted candidates will be contacted