Full-Time Sales & Customer Service Representative (Remote)

Private Advertiser; Manila; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Remote work

Team collaboration

Clear KPIs

Career development

Job summary

Private Advertiser is seeking a Remote Sales & Customer Service Representative to join a fast-paced, performance-driven team. This remote, full-time role focuses on handling inbound and outbound calls, driving bookings, and delivering outstanding service to prospective clients.

You will need excellent English with a neutral accent, superior interpersonal skills, and the ability to meet KPIs. Experience in sales or customer service and comfort with scripts and CRM systems are preferred.

Qualifications

• Prior experience in sales, call centre, or customer service roles.
• Exceptional spoken English with a neutral accent.
• Strong interpersonal skills and ability to build rapport quickly over the phone.
• Self-motivated, results-oriented, and comfortable working independently.
• Comfortable with scripts, CRM systems, and structured workflows.
• Excellent problem-solving ability and adaptability in dynamic environments.
• Positive attitude, punctuality and commitment to excellence.
• Previous remote work experience is highly regarded.
• Bachelor’s degree (any discipline) is preferred but not essential.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Proactively convert enquiries into bookings, aligning with sales targets and KPIs.
• Maintain accurate records of customer interactions and call outcomes.
• Provide clear, concise information about products and services.
• Uphold brand standards in every customer interaction.
• Identify trends and customer needs to contribute to continuous improvement.
• Work with operations and bookings teams to ensure seamless customer journeys.

Skills

Sales

Call centre

Customer service

Exceptional spoken English

Neutral accent

Education

Bachelor’s degree

Tools

CRM systems

VoIP systems

Call handling software

Job description

Are you a highly motivated and articulate individual with a passion for customer service and sales? We are seeking a Remote Sales & Customer Service Representative to join a high-performing team in a fast-paced, performance-driven environment.

This is a remote, full-time role focused on managing inbound and outbound calls, driving booking conversions, and delivering exceptional service to prospective clients. If you have a strong command of English with a neutral accent, excellent interpersonal skills, and a proven ability to meet KPIs, we want to hear from you.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy

• Proactively convert enquiries into bookings, aligning with sales targets and KPIs

• Maintain accurate records of customer interactions and call outcomes

• Resolve client queries and provide clear, concise information about products and services

• Uphold brand standards in every customer interaction

• Contribute to continuous improvement by identifying trends and customer needs

• Work closely with the operations and bookings team to ensure seamless customer journeys

Performance Expectations

• Daily and weekly KPIs based on number of calls, meaningful conversations, and successful bookings

• Ability to meet and exceed conversion targets while maintaining customer satisfaction metrics

Who We’re Looking For

• Prior experience in sales, call centre, or customer service roles

• Exceptional spoken English with a neutral accent (required)

• Strong interpersonal skills and the ability to build rapport quickly over the phone

• Self-motivated, results-oriented, and confident in working independently

• Comfortable with scripts, CRM systems, and structured workflows

• Excellent problem-solving ability and adaptability in dynamic environments

• Positive attitude, punctuality, and a commitment to excellence

Desirable Qualifications

• Bachelor’s degree (any discipline), though not essential

• Familiarity with call handling software, VoIP systems, and CRM platforms

• Previous remote work experience is highly regarded

What We Offer

• Stable, long-term remote employment with a growing organisation

• A collaborative virtual team environment with strong leadership support

• Clear KPIs, regular hours, and structured performance feedback

• Opportunity to develop your career in a high-performance, customer-first culture