Sales And Appointment Coordinator Remote

SmartScale360 Careers; Quezon City; À distance; PHP 457 000 - 547 000; Plein temps

Avantages offerts par ce poste

10 days PTO

Annual Appraisal

Career Growth Opportunities

Healthcare Benefits

Résumé du poste

SmartScale360 Careers is seeking an experienced Sales & Appointment Coordinator (Remote) to manage inbound/outbound leads, qualify prospects, and schedule high-quality appointments for our U.S.-based client. This role offers a fully remote setup with US-hour coverage and generous commission opportunities.

You will drive lead conversion, manage CRM records, and collaborate with leadership to refine scripts and processes.

Qualifications

• Minimum 5 years of experience in inside sales, appointment setting, or outbound sales.
• Proven success converting inbound and outbound leads into qualified appointments.
• Excellent spoken and written English communication skills.
• Strong phone presence with confidence and professionalism.
• Experience handling objections and negotiating effectively.
• Proficiency with CRM systems and lead management platforms.
• Strong organizational, multitasking, and time management skills.
• Ability to work independently while consistently achieving performance goals.

Responsabilités

• Contact new inbound internet leads promptly to maximize conversion opportunities.
• Build rapport quickly and establish trust with prospective customers.
• Qualify homeowners based on company criteria.
• Schedule qualified in-home design consultations.
• Confirm appointments and proactively reschedule cancellations.
• Follow structured follow-up cadences to maximize lead conversion.
• Handle objections confidently and professionally.
• Follow up consistently until every opportunity has been fully exhausted.

Connaissances

Inside sales

Appointment setting

Outbound sales

CRM management

English communication

Phone presence

Objection handling

CRM proficiency

Outils

GoHighLevel

Kixie

CRM platforms

Google Workspace

Microsoft Office

Description du poste

Job Description

SmartScale360 is looking for an experienced Sales & Appointment Coordinator (Remote) to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client.

This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment.

Location

Remote

Salary

PHP 45,000/month + Commissions of up to PHP 6,000/Closed Deal

Benefits

10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule

U.S. Hours

Lead Conversion & Appointment Setting

• Contact new inbound internet leads promptly to maximize conversion opportunities
• Build rapport quickly and establish trust with prospective customers
• Qualify homeowners based on company criteria
• Schedule qualified in-home design consultations
• Confirm appointments and proactively reschedule cancellations
• Follow structured follow-up cadences to maximize lead conversion
• Handle objections confidently and professionally
• Follow up consistently until every opportunity has been fully exhausted

Lead & CRM Management

• Manage new, aged, and inactive leads effectively
• Re-engage cold and dormant opportunities
• Maintain accurate and detailed CRM records after every interaction
• Document conversations, customer needs, and follow-up activities
• Ensure timely follow-up and prevent leads from being overlooked
• Maintain organized pipelines and appointment schedules

  Appointment Quality & Customer Experience

  • Focus on booking high-quality appointments with strong attendance rates
  • Minimize cancellations and no-shows through proactive communication
  • Build excitement and confidence before scheduled consultations
  • Set proper expectations for homeowners regarding the consultation process
  • Conduct appointment confirmations and reminder calls

  Sales Process Improvement

  • Collaborate with leadership to improve scripts, messaging, and sales strategies
  • Share customer insights, trends, and feedback to improve conversion performance
  • Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness
  • Contribute ideas that enhance the customer journey and sales process

  Leadership & Team Development (Growth Opportunity)

  • Assist in onboarding and training new appointment setters
  • Coach team members on objection handling and appointment-setting best practices
  • Review calls and provide constructive feedback
  • Monitor key performance metrics and accountability
  • Help develop scalable sales systems and processes
  • Grow into a leadership role overseeing the inside sales team

  Key Performance Metrics

  • Contact Rate
  • Speed-to-Lead
  • Appointment Set Rate
  • Appointment Hold Rate
  • Rebooking Rate
  • Lead Response Time
  • CRM Accuracy & Documentation
  • Follow-up Completion Rate
  • Overall Contribution to Sales Revenue

  Required Qualifications

  • Minimum 5 years of experience in inside sales, appointment setting, or outbound sales
  • Proven success converting inbound and outbound leads into qualified appointments
  • Excellent spoken and written English communication skills
  • Strong phone presence with confidence and professionalism
  • Experience handling objections and negotiating effectively
  • Proficiency with CRM systems and lead management platforms
  • Strong organizational, multitasking, and time management skills
  • Ability to work independently while consistently achieving performance goals
  • Technology-savvy with the ability to learn new software quickly
  • Reliable remote work setup with strong internet connection

  Nice to Have

  • Experience using GoHighLevel (HighLevel)
  • Experience using Kixie or similar cloud dialers
  • Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate
  • Experience with high-volume outbound calling environments
  • Previous leadership, coaching, or sales management experience
  • Experience improving sales scripts, workflows, and conversion strategies

  Ideal Candidate

  • Highly motivated, competitive, and goal-oriented
  • Strong relationship-building and consultative selling skills
  • Excellent objection-handling and closing abilities
  • Organized with exceptional attention to detail
  • Self-starter who takes ownership and works independently
  • Coachable and committed to continuous improvement
  • Comfortable working in a fast-paced, performance-driven environment
  • Strong critical thinking and problem-solving skills

  Preferred Tools

  • CRM Platforms (GoHighLevel/HighLevel preferred)
  • Kixie or similar cloud-based dialer
  • Google Workspace & Microsoft Office
  • Communication tools (Slack, Zoom, Microsoft Teams)
  • Sales and lead management software

  Work-From-Home Requirements

  • Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum
  • Internet: 100 Mbps stable connection
  • Backup: Secondary device, internet, and power supply required

  Why Join SmartScale360?

  Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.