Outbound Sales Specialist

Ibex Limited; Manila, Hinoba-an; On-site; PHP 250,000 - 380,000; Full time

Job summary

Ibex Limited is seeking an onsite outbound sales representative in Shaw, Mandaluyong, with a night shift schedule. The role focuses on outbound calling to promote our tree care services, schedule onsite consultations, and ensure accurate CRM records for follow-ups and performance tracking.

You will engage customers, educate on ongoing tree and shrub care, and collaborate with the service team to deliver a high‑touch customer experience and drive sales growth.

Qualifications

• Proven ability to educate and influence customers to drive interest and conversions.
• Excellent verbal communication and a warm, professional phone manner.
• Proficiency with computer systems and CRM platforms.

Responsibilities

• Conduct outbound calls to existing customers to promote tree care services.
• Deliver a premium customer experience by thanking clients and introducing care services.
• Educate customers on ongoing tree/shrub care benefits to support health and value.
• Qualify interest and schedule onsite consultations with a certified technician or arborist.
• Maintain accurate records of customer interactions and referrals in the CRM for follow-up.
• Coordinate site visits with the service team for a seamless transition from outreach to service delivery.
• Consistently meet or exceed outreach and scheduling goals.

Skills

Outbound calling

CRM proficiency

Typing 30 wpm

Multi-tasking

Strong communication

Tools

CRM software

Job description

Overview

This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule.

Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization.

Responsibilities

• Conductoutbound callsto existing customers who have purchased trees, with the goal to promote our full suite of tree care services including pruning/trimming, health care (pest/disease mgmt., fertilization, etc.), removal, and monitoring
• Deliver a premium customer experience by thanking clients for their previous purchases, reinforcing the value of their investment, and introducing complementary care services.
• Educate customers on the benefits of ongoing tree and shrub care to support long‑term plant health, property aesthetics, and value preservation.
• Qualify interest and schedule onsite consultations with a certified technician or arborist, who will provide a tailored quote based on the specific needs of the customer’s landscape.
• Maintain accurate records of customer interactions, scheduled appointments, and referral sources within the CRM system to ensure follow‑up and performance tracking.
• Collaborate with the service team to coordinate site visits and ensure a seamless, high‑touch transition from initial outreach to service delivery.
• Consistently meet or exceed outreach and scheduling goals, contributing to overall sales growth and customer retention efforts.

Qualifications

• Competitive spirit and the drive to be at the top.
• Team player who is assertive, goal‑oriented, positive and self‑motivated
• Desire to work in a dynamic, fun, and fast‑paced environment
• Proficiency in using computer system and applications
• Ability type 30wpm with minimal errors
• Strong ability to multi-task, including conversing while navigating our computer system simultaneously
• High level of integrity
• Excellent verbal communication skills with a warm, persuasive, and professional phone manner.
• Proven ability to educate and influence customers to drive interest and conversions.
• Strong organizational skills and attention to detail, with the ability to manage follow‑ups and track data in a CRM.
• Comfortable working in a fast‑paced, goal‑oriented environment with individual and team targets.
• Self‑motivated, enthusiastic, and committed to delivering exceptional customer service.