Outbound Sales Leader

Stafflink Express; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Stafflink Express in the Philippines is seeking an Outbound Sales Leader to manage an outbound sales account within a BPO/contact center. You will initiate calls to potential customers from provided leads, drive cross/up-sell, and coach a team of Specialists.

You will act as final decision-maker in your area of expertise, shaping short- to medium-term activities and mentoring others to meet the department strategy.

Qualifications

• 2-3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) in outbound sales BPO.
• Specialist in one discipline with thorough understanding of related areas.
• Ability to serve as final decision-maker in area of expertise.

Responsibilities

• Lead a team of Specialists with full employee lifecycle responsibility.
• Drive development of new solutions for programs, complex projects, or processes.
• Ensure timely, short- to medium-term activities within the business area.
• Develop and implement policies, processes and standards to support tactical direction.
• Coach, mentor and train others in your area of expertise.
• Initiate calls to potential customers for cross/up-sell and new customer acquisition.

Skills

Team leadership

Coaching & mentoring

Decision making

Job description

About the role

Outbound Sales Leader managing an Outbound Sales account within a BPO/contact center environment. The role focuses on telesales work, including initiating calls to potential customers from provided leads. Leads include existing customers targeted for cross/up-sell, prior customers, and potential new customers. You will serve as the final decision-maker in your area of expertise, coaching, mentoring, and training others. You will ensure the implementation of short to medium term activities within the business area and support the sub-function in the context of the department strategy.

Key responsibilities

• Lead a team of Specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility
• Drive the development of new solutions for programs, complex projects, processes or activities
• Ensure the implementation of short to medium term activities within the business area
• Ensure appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction
• Coach, mentor, and train others in your area of expertise
• Initiate calls to potential customers from provided leads for cross/up-sell and new customer acquisition

About you

• 2-3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound Sales account within a BPO/contact center environment
• Experienced Specialist in one specialized discipline with thorough understanding of related disciplines
• Ability to serve as final decision/opinion maker in your area of expertise