Outbound Sales Coach

Gratitude Philippines; Manila; On-site; PHP 1,674,000 - 2,567,000; Full time

Job summary

Gratitude Philippines is seeking an experienced BPO Sales Leader to drive inbound and outbound sales within a fast-paced call center in Manila. You will coach senior team leads, optimize client outcomes, and implement strategic sales initiatives.

The ideal candidate has 5–8 years in BPO sales, 2–3 years managing leaders, and a strong background in outbound selling, metrics, and stakeholder management. Onsite role at TP MOA with travel possibilities is expected.

Qualifications

• Minimum 5–8 years of BPO sales experience.
• 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level).
• Strong background in outbound sales, objection handling, and conversion strategies.
• Proven ability to drive sales performance and develop high-performing teams.
• Solid knowledge of performance metrics, coaching, and action planning.
• Excellent communication and stakeholder management skills.
• Open to travel and hospitality sectors, including cruise lines or hotels.
• Availability to start immediately.
• Willing to work onsite at TP MOA.

Responsibilities

• Telesales work in a call center environment focusing on inbound customer service tasks (logging requests, activating accounts, scheduling service appointments).
• Respond to customer-initiated calls to activate a service, request changes, schedule installations or repairs, or resolve product/service or billing issues.
• Sell targeted products/services during customer interactions.
• Outbound calls to potential customers from provided leads for cross/up-sell and new business.
• Supervise and mentor less experienced professionals, providing expertise and ensuring quality end-products.
• Lead and implement short-term activities within the team to improve day-to-day processes.

Skills

BPO sales experience

Leadership of senior teams

Outbound sales expertise

Performance metrics

Stakeholder management

Communication skills

Interviewing & coaching

Travel & hospitality experience

Job description

Job Description

• Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)


• Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue


• Selling targeted products/services as part of the customer-initiated interaction


• Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers


• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates


• Executes specialized projects and activities and typically works according to set principles


• Usually generates and initiates own workload and doesn't need instructions or guidelines


• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product


• Positions at this level are expected to significantly improve the day-to-day activities/processes


• Manages and oversees the implementation of short-term activities within the team


• Decisions are of an operational nature within a defined scope


• Positions on this level delivers their share of professional responsibilities focusing on professional excellence


• Typically manages a team of Individual Contributor co-workers

Qualifications

• Minimum 5–8 years of BPO Sales experience


• At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)


• Strong background in Outbound Sales, objection handling, and conversion strategies


• Proven experience in driving sales performance and developing high-performing teams


• Strong knowledge of performance metrics, coaching, and action planning


• Excellent communication, stakeholder management, and presentation skills


• Energetic and engaging during the interview – client non-negotiable


• Dynamic, proactive, and capable of building strategies and implementing course corrections


• Preferably with Travel & Hospitality experience, especially cruise lines or hotels


• Can start immediately


• Willing to work onsite at TP MOA