Outbound Fulfillment Lead - E-Commerce Ops & WMS

Shopee; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking an experienced Logistics Operations Manager to lead outbound operations and staffing, ensuring timely departures and cost-effective delivery execution. The role requires strong leadership, WMS proficiency, and a track record of improving productivity in a high-volume e-commerce fulfillment environment.

The ideal candidate will coordinate cross-functional communication with sellers and buyers, optimize shift coverage, and drive process improvements while maintaining

Qualifications

• Bachelor's Degree or higher in Logistics management, supply chain or related field.
• 5 years of progressive experience managing a B2C fulfillment operation (e-commerce highly preferred).
• Strong experience in outbound area.
• Good team player with demonstrated leadership capabilities.
• Excellent ability to handle multiple tasks while maintaining attention to detail and accuracy.
• Ability to effectively communicate in both written and oral English.
• Strong analytical skills.
• Good interpersonal and communication skills.
• Strong knowledge of WMS system experience.
• Proficient with Microsoft Excel.

Responsibilities

• Oversee outbound operations and staffing to meet departure dates and manage overtime and wage budgets.
• Coordinate cross-communication between seller and buyer.
• Ensure outbound shipments are accurate and damage-free.
• Maintain compliance with SOPs and security policies.
• Lead efficient operation of material handling equipment.
• Analyze data to improve productivity and performance in outbound activities.
• Coach and develop new hires and team members for success.
• Direct shift operations to meet service and cost objectives.
• Plan work schedules and assign duties to handle fluctuating workloads.
• Prepare records on employee time, wages, daily shipments, and productivity.
• Collaborate with team to solve work-related problems.
• Evaluate performance and conduct appraisals.

Skills

Outbound experience

Leadership

Attention to detail

English communication

Analytical skills

Interpersonal skills

WMS knowledge

Excel

Education

Bachelor's degree in Logistics / Supply Chain

Tools

WMS system

Microsoft Excel

Job description

Shopee Philippines is seeking an experienced Logistics Operations Manager to lead outbound operations and staffing, ensuring timely departures and cost-effective delivery execution. The role requires strong leadership, WMS proficiency, and a track record of improving productivity in a high-volume e-commerce fulfillment environment.

The ideal candidate will coordinate cross-functional communication with sellers and buyers, optimize shift coverage, and drive process improvements while maintaining