Hub Operations Lead: Logistics & Fulfillment

Shopee; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Shopee Philippines is seeking an experienced Operations professional to support hub operations in Manila. You will assist in last mile and first mile activities, oversee parcel movements, inventory control, and KPI tracking, and help escalate and resolve issues.

The role requires at least 3 years in logistics, warehouse or distribution, leadership experience in a hub environment, and comfort with shift work. Proficiency in MS Office and a continuous learning mindset are essential.

Qualifications

• Bachelor’s degree required.
• 3+ years in Logistics, Warehouse and Distribution is required.
• E-commerce fulfillment experience is an advantage.
• Leadership experience in a warehouse or hub environment preferred.
• Experience with payments processing is a plus.
• MS Office proficiency is expected.
• Willing to work on shift schedules across the designated cluster.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Oversee parcel inbounding, sorting, rider dispatch, and inventory control.
• Document team briefings and minutes; monitor hub KPIs.
• Support Customer Support in escalations and call-outs.
• Implement process improvements to increase hub productivity.
• Coordinate with agency coordinators and oversee agency teams.
• Handle payments processing and related tasks.
• Perform other hub operations duties as assigned.

Skills

Leadership

Logistics

Warehouse operations

Team coordination

Process improvement

KPI monitoring

Root cause analysis

Payments processing

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Shopee Philippines is seeking an experienced Operations professional to support hub operations in Manila. You will assist in last mile and first mile activities, oversee parcel movements, inventory control, and KPI tracking, and help escalate and resolve issues.

The role requires at least 3 years in logistics, warehouse or distribution, leadership experience in a hub environment, and comfort with shift work. Proficiency in MS Office and a continuous learning mindset are essential.