Outbound Call Center Leader, Night Shift (Cebu IT Park)

Aloha Roofing LLC; Cebu City; On-site; PHP 609,000 - 730,000; Full time

Job summary

Aloha Roofing LLC in Cebu IT Park, Philippines is launching its first outbound call floor and seeks a founding Call Center Manager to build and lead the team targeting US clinics.

You will recruit, train, coach, set up CRM, monitor performance, and report to US management. Candidates must live in Cebu, work on-site, and adapt to US night hours; experience in leading outbound sales and CRM usage is essential.

Qualifications

• Proven experience leading outbound sales or appointment-setting teams.
• Experience with B2B sales; US accounts preferred.
• Hands-on CRM experience using popular platforms.
• Excellent spoken English.
• Able to build a team from scratch.

Responsibilities

• Recruit, hire, train and coach a new outbound team calling US clinics.
• Build appointment-setting process and roll out CRM.
• Listen to and score calls, coach daily, enforce standards.
• Track metrics and report to US management.
• Lead by example by making outbound calls during ramp-up.

Skills

Leadership

CRM experience

B2B sales

US market experience

Night shift

Tools

HubSpot

Salesforce

Pipedrive

Job description

Aloha Roofing LLC in Cebu IT Park, Philippines is launching its first outbound call floor and seeks a founding Call Center Manager to build and lead the team targeting US clinics.

You will recruit, train, coach, set up CRM, monitor performance, and report to US management. Candidates must live in Cebu, work on-site, and adapt to US night hours; experience in leading outbound sales and CRM usage is essential.