Lead Gen Team Leader - Night Shift, On-site Cebu City

Select VoiceCom; Cebu City; Sur place; PHP 290 000 - 469 000; Plein temps

Résumé du poste

Select VoiceCom in Cebu IT Park is looking for a Team Leader to drive lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and standards are followed in a fast-paced on-site call center in Cebu City, with night shifts.

The role emphasizes data-driven leadership, process improvement, and opportunities for career development within a dynamic team environment.

Qualifications

• Supervise call center agents daily.
• Coach performance and provide constructive feedback.
• Enforce campaign standards and SLAs.

Responsabilités

• Supervise call center agents on lead generation and appointment setting.
• Coach performance and provide feedback to agents and teams.
• Ensure campaigns and quality standards are followed and achieved.

Connaissances

Agent supervision

Performance coaching

Data-driven leadership

Process improvement

Description du poste

Select VoiceCom in Cebu IT Park is looking for a Team Leader to drive lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and standards are followed in a fast-paced on-site call center in Cebu City, with night shifts.

The role emphasizes data-driven leadership, process improvement, and opportunities for career development within a dynamic team environment.