Night Shift Team Lead: Lead Gen & Appointments

Select VoiceCom; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Select VoiceCom in Cebu IT Park seeks a Team Leader for lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and quality standards are met in a fast-paced call center environment.

The role emphasizes process improvement and data-driven leadership, with night shift and on-site work in Cebu. The company highlights attractive benefits and opportunities for career development under its American and Australian ownership.

Qualifications

• Oversee lead generation and appointment-setting teams.
• Coach performance and ensure campaigns adhere to standards.
• Utilize data-driven insights to drive process improvements.

Responsibilities

• Oversee daily operations of lead generation and appointment setting teams.
• Coach and monitor agent performance against campaigns.
• Implement process improvements using data-driven insights.

Skills

Team leadership

Call center supervision

Performance coaching

Data analysis

Job description

Select VoiceCom in Cebu IT Park seeks a Team Leader for lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and quality standards are met in a fast-paced call center environment.

The role emphasizes process improvement and data-driven leadership, with night shift and on-site work in Cebu. The company highlights attractive benefits and opportunities for career development under its American and Australian ownership.