Night-Shift Lead: Lead Gen & Appointment Setting Team

SVCPH Inc.; Cebu City; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO) after 1月

Life insurance program

Free weekly in-house massage

Cash incentives for referrals

Career development

Service incentive leave program

Annual salary increase based on perfom

Team outings

Free flowing coffee and hot chocolate

Canteen and entertainment area

Office in Cebu IT Park

Job summary

Select VoiceCom in Cebu City is seeking a Team Leader (Lead Generation & Appointment Setting) to start ASAP. You will guide agents, coach performance, and support daily call-center operations from a night-shift, on-site role in Cebu IT Park.

The role requires supervisory BPO experience, strong coaching, and data-driven decision making. It offers real rewards, including benefits, career development, and a supportive work environment.

Qualifications

• Minimum 2 years of total BPO supervisory/team lead experience.
• At least 1 year of Lead Generation, Appointment Setting, or Sales experience as a supervisor or as an agent.
• Thorough knowledge of call center operations.
• Being able to follow procedures and workflows.
• Strong coaching and management skills.
• Data-driven with good presentation abilities.
• Ability to work under pressure and manage teams.

Responsibilities

• Provide real-time support on assigned agents so they'll perform at their highest level.
• Provide statistical/performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
• Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
• Assist managers with daily operation of the call center, including staffing, training, scheduling, and reward/recognition programs; participate in projects for process improvement.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

Skills

Coaching

Leadership

Communication

Time management

Data-driven

Problem-solving

Stress management

Attention to detail

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Select VoiceCom in Cebu City is seeking a Team Leader (Lead Generation & Appointment Setting) to start ASAP. You will guide agents, coach performance, and support daily call-center operations from a night-shift, on-site role in Cebu IT Park.

The role requires supervisory BPO experience, strong coaching, and data-driven decision making. It offers real rewards, including benefits, career development, and a supportive work environment.