Night Shift Team Lead: Lead Gen & Coaching in Call Center

Select VoiceCom; Cebu City; On-site; PHP 290,000 - 469,000; Full time

Job summary

Select VoiceCom in Cebu IT Park is looking for a Team Leader to drive lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and standards are followed in a fast-paced on-site call center in Cebu City, with night shifts.

The role emphasizes data-driven leadership, process improvement, and opportunities for career development within a dynamic team environment.

Qualifications

• Supervise call center agents daily.
• Coach performance and provide constructive feedback.
• Enforce campaign standards and SLAs.

Responsibilities

• Supervise call center agents on lead generation and appointment setting.
• Coach performance and provide feedback to agents and teams.
• Ensure campaigns and quality standards are followed and achieved.

Skills

Agent supervision

Performance coaching

Data-driven leadership

Process improvement

Job description

Select VoiceCom in Cebu IT Park is seeking a Team Leader for lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and standards are followed.
The role emphasizes process improvement and data-driven leadership in a fast-paced call center environment with night shifts and on-site work in Cebu City. Attractive benefits and career development opportunities are offered.