Sales Call Center Agent - With or Without Experience

HireMe.ph; Makati; Vor Ort; PHP 279.000 - 469.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Night differential

Paid training

HMO and government-mandated benefits

Career growth opportunities

Zusammenfassung

HireMe.ph is seeking a Customer Support Associate (Voice) based in Metro Manila to handle inbound and outbound calls, delivering a positive customer experience while meeting quality standards. The role involves assisting customers with inquiries and resolving concerns promptly.

Responsibilities include documenting interactions, adhering to call handling procedures, and achieving personal and team performance targets. Onsite work is required, with competitive compensation and training support.

Qualifikationen

• High school completion is required.
• Excellent verbal and written communication skills.
• Basic computer literacy and familiarity with common software.
• Ability to multitask and manage time effectively.

Aufgaben

• Handle inquiries via phone calls and provide information.
• Resolve customer concerns in a timely, professional manner.
• Document interactions accurately in the system.
• Follow policies and quality standards to meet performance metrics.
• Meet individual and team targets.

Kenntnisse

Excellent communication skills

Verbal & listening skills

Computer literacy

Time management & multitasking

ASAP start

Ausbildung

High School diploma

Jobbeschreibung

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Can start Asap.
• Good verbal, listening, and communication skills.
• Knowledgeable of computers.
• Ability to multi-task, set priorities and manage time effectively
• Completed High school.
• With or without call center experience.
• Must be 18 years old and above.
• Amenable to work onsite.

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• Night Differential
• HMO and government-mandated benefits
• Opportunities for career growth and development