Outbound Agent

Six Eleven Philippines BPO Corporation; South Cotabato; On-site; PHP 207,000 - 303,000; Full time

Job summary

The Outbound Agent role involves contacting customers on behalf of car dealerships across the United States to promote maintenance and schedule service appointments. You will engage customers with a professional, helpful approach and strive to deliver a seamless service experience.

You will handle objections, coordinate appointment times with dealerships, and aim to book appointments at the customer’s preferred location, ensuring high satisfaction and repeat business.

Responsibilities

• Make outbound calls to customers using dealership-provided contact lists.
• Inform customers about recommended maintenance, upcoming service intervals, and routine vehicle servicing.
• Coordinate appointment schedules based on customer availability and dealership operating hours.
• Answer basic service-related inquiries and handle customer objections professionally.
• Encourage customers to book service appointments at their preferred dealership.

Job description

The Outbound Agent is responsible for contacting customers on behalf of car dealerships across the United States to inform them of recommended or upcoming vehicle maintenance and schedule convenient service appointments. The role focuses on customer engagement, appointment setting, and delivering a professional customer experience.

Responsibilities

• Make outbound calls to customers using dealership-provided contact lists.
• Inform customers about recommended maintenance, upcoming service intervals, and routine vehicle servicing.
• Coordinate appointment schedules based on customer availability and dealership operating hours.
• Answer basic service-related inquiries and handle customer objections professionally.
• Encourage customers to book service appointments at their preferred dealership.