Customer Service Representative (Outbound Sales)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment outsourcing company in Taguig is seeking a motivated Customer Service Representative (Outbound Sales) to engage with customers. The ideal candidate will make outbound calls, promote products, and convert leads into sales. Strong communication skills and a customer-first attitude are essential. This role requires meeting sales targets and maintaining customer records.

Qualifications

• Motivated and goal-driven individual.
• Ability to handle objections and convert leads.
• Familiarity with CRM systems.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Promote products or services effectively.
• Identify customer requirements and provide solutions.
• Maintain detailed records in the system.
• Meet sales targets and call quotas.

Skills

Excellent communication skills

Strong sales instinct

Customer-first attitude

Job description

We are looking for a motivated and goal-driven Customer Service Representative (Outbound Sales) to join our team. In this role, you will contact potential and existing customers to inform them about products and services, address their needs, and persuade them to make a purchase or upgrade. The ideal candidate is an excellent communicator with a strong sales instinct and a customer-first attitude.

Key Responsibilities:

• Make outbound calls to prospective and existing customers using call lists or CRM systems.
• Promote products or services by clearly explaining features and benefits tailored to customer needs.
• Identify customer requirements and provide suitable solutions or offers.
• Handle objections professionally and work to convert leads into sales.
• Maintain detailed records of calls, sales, and customer interactions in the system.
• Meet or exceed daily, weekly, and monthly sales targets and call quotas.
• Follow up with interested or previously contacted customers to close sales.
• Maintain a high level of product knowledge and stay updated on promotions or changes.
• Ensure compliance with company policies and customer service standards.
• Collaborate with team members and report regularly to supervisors on performance and feedback from customers.