Remote Outbound Appointment Specialist - Maintenance

BruntWork; Metro Manila; Remote; PHP 248,000 - 413,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork seeks an Outbound Customer Success & Appointment Specialist (ServiceTitan) to proactively engage our customer base through high-volume outbound calls and text campaigns. You will book preventative maintenance tune-ups, manage membership renewals, and follow up on open quotes, working to maximize technician schedules while maintaining excellent customer relations.

You will schedule appointments in ServiceTitan, maintain detailed notes in the CRM, and strive to meet weekly booking

Qualifications

• Experience in outbound calling and appointment setting.
• Experience with CRM systems and scheduling software.
• Excellent verbal and written English communication.
• Comfortable making a high volume of outbound calls daily.
• Strong relationship-building and active listening skills.
• Ability to handle objections professionally without high-pressure tactics.
• Highly organized with attention to detail.
• Experience with ServiceTitan is highly preferred.

Responsibilities

• Conduct high-volume outbound calls and text campaigns to existing and previous customers.
• Contact customers regarding preventative maintenance reminders, seasonal tune-ups, and memberships.
• Follow up on unsold estimates and open quotes to schedule appointments.
• Re-engage inactive customers and aged leads to maximize schedules.
• Book up to 45 preventative maintenance appointments per week.
• Schedule appointments in ServiceTitan with complete customer and job details.
• Maintain accurate notes and dispositions in the CRM.
• Meet or exceed daily and weekly KPIs (outbound volume, conversations, conversions, tune-ups, memberships).
• Follow approved call guides and provide a warm, professional customer experience.
• Identify additional customer needs for future repair or replacement services.
• Collaborate with Dispatch and Operations to optimize schedules.

Skills

Outbound calling

Appointment setting

Inside sales

Customer retention

CRM experience

Tools

ServiceTitan

CRM software

Job description

BruntWork seeks an Outbound Customer Success & Appointment Specialist (ServiceTitan) to proactively engage our customer base through high-volume outbound calls and text campaigns. You will book preventative maintenance tune-ups, manage membership renewals, and follow up on open quotes, working to maximize technician schedules while maintaining excellent customer relations.

You will schedule appointments in ServiceTitan, maintain detailed notes in the CRM, and strive to meet weekly booking