OTC Order Management Analyst

Accenture; Quezon City; On-site; PHP 558,000 - 725,000; Full time

Benefits offered by this job

HMO on Day 1

Free medicines

Paid vacation and sick leave

Performance incentives

Learning and certification programs

Career growth opportunities

Job summary

Accenture in Quezon City is seeking an Order Management Analyst to oversee end-to-end order processing and billing support, driving accuracy and performance. You will lead activities, review orders, and address escalations with Sales, Deal Desk, and Finance teams.

The role requires 2+ years in Order Management, strong data accuracy, and the ability to work night shifts onsite in Quezon City. This position offers growth and incentives in a dynamic environment.

Qualifications

• 2 years of end to end experience in Order Management.
• End-to-end order processing, order entry, validation and maintenance.
• Reviewing and booking customer orders into ERP systems.
• Credit memo creation, rebilling and billing adjustments.
• Experience resolving order discrepancies and managing stakeholder inquiries.
• Strong leadership, problem-solving and communication skills.
• Amenable to work onsite in Quezon City.
• Willing to work night shift schedule.

Responsibilities

• Lead and support end-to-end order management and billing activities
• Review customer orders and ensure data accuracy before processing
• Handle escalations related to order entry, billing discrepancies, and contract alignment
• Partner with Sales, Deal Desk, and Finance teams to resolve complex order issues
• Monitor team performance, productivity, and SLA compliance
• Drive process improvements and operational excellence initiatives

Skills

End to end order management

Order processing

Order entry

Order validation

Order maintenance

Leadership

Communication

Stakeholder management

Customer focus

Tools

ERP systems

Job description

Role Summary

Join our Order Management Analyst and oversee order processing operations, ensuring accurate order booking, billing support, and strong team performance.

What You'll Do

• Lead and support end-to-end order management and billing activities

• Review customer orders and ensure data accuracy before processing

• Handle escalations related to order entry, billing discrepancies, and contract alignment

• Partner with Sales, Deal Desk, and Finance teams to resolve complex order issues

• Monitor team performance, productivity, and SLA compliance

• Drive process improvements and operational excellence initiatives

What We're Looking For

• At least 2 years of end to end in Order Management

• Strong experience in End-to-end order processing, order entry, order validation, order maintenance

• Reviewing and booking customer orders into ERP systems

• Credit memo creation, rebilling, billing adjustments

• Experience resolving order discrepancies and managing stakeholder inquiries

• Strong leadership, problem-solving, and communication skills

• Amenable to work onsite in Quezon City

• Willing to work on a night shift schedule

Benefits You Can Look Forward To

• HMO on Day 1

• Free medicines*

• Paid vacation and sick leave

• Performance incentives

• Learning and certification programs

• Career growth opportunities

*Terms and conditions apply.