Order Management Analyst

Accenture; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO Day 1

Free medicines

Vacation & sick leave

Incentives & stock plan

Learning programs

Career growth

Job summary

Accenture Philippines is seeking an Order Management Analyst to oversee end-to-end order processing, invoicing, and billing within the OTC team. You will collaborate with Sales, Finance, and Deal Desk to ensure accurate bookings and timely resolution of issues, while driving process improvements.

The role requires 2+ years in OTC/Order Management, strong stakeholder communication, and readiness to work night shifts onsite in Quezon City.

Qualifications

• At least 2 years of Order to Cash (OTC) experience, specifically in Order Management.
• Strong experience in order processing, validation, invoicing, and billing.
• Experience resolving billing discrepancies, credit and rebill requests, and contract-related issues.
• Experience supporting month-end close activities.
• Strong stakeholder management, analytical, and communication skills.
• Amenable to work onsite in Quezon City.
• Willing to work on a night shift schedule.

Responsibilities

• Manage end-to-end order management activities, including order entry, validation, invoicing, and billing
• Support month-end close activities and ensure timely order processing
• Resolve order, billing, and contract-related issues while meeting SLA targets
• Collaborate with Sales, Deal Desk, Finance, and other stakeholders to resolve complex cases
• Escalate critical issues impacting order booking and customer satisfaction
• Lead process improvement initiatives to enhance efficiency and accuracy
• Provide coaching, support, and guidance to team members

Skills

OTC experience

Order Management

Stakeholder management

Analytical skills

Communication skills

Night shift

Onsite Quezon City

Tools

ERP systems

Job description

Role Summary

Join our Order to Cash team as an Order Management Analyst or Team Lead and oversee end-to-end order processing activities. Drive operational excellence by ensuring accurate order booking, billing support, issue resolution, and team performance while collaborating with Sales, Finance, and cross-functional stakeholders.

What You'll Do

• Manage end-to-end order management activities, including order entry, validation, invoicing, and billing

• Support month-end close activities and ensure timely order processing

• Resolve order, billing, and contract-related issues while meeting SLA targets

• Collaborate with Sales, Deal Desk, Finance, and other stakeholders to resolve complex cases

• Escalate critical issues impacting order booking and customer satisfaction

• Lead process improvement initiatives to enhance efficiency and accuracy

• Provide coaching, support, and guidance to team members

What We're Looking For

For Analyst / SME Roles

• At least 2 years of Order to Cash (OTC) experience, specifically in Order Management

• Strong experience in order processing, order validation, invoicing, and billing

• Experience resolving billing discrepancies, credit and rebill requests, and contract-related issues

• Experience supporting month-end close activities

• Strong stakeholder management, analytical, and communication skills

• Amenable to work onsite in Quezon City

• Willing to work on a night shift schedule

For Team Lead Roles

• At least 5 years of Order to Cash (OTC) experience, specifically in Order Management

• At least 3 years of supervisory, team lead, or people management experience

• Strong experience in order processing, order validation, invoicing, and billing

• Experience resolving billing discrepancies, credit and rebill requests, and contract-related issues

• Experience supporting month-end close activities

• Strong stakeholder management and cross-functional collaboration skills

• Strong analytical, problem-solving, and communication skills

• Amenable to work onsite in Quezon City

• Willing to work on a night shift schedule

Good to Have

• Experience in Shared Services, BPO, or Global Business Services

• Experience working with Deal Desk, Sales Operations, or Revenue Operations teams

• Exposure to ERP or Order Management systems

• Process improvement or automation experience

Benefits You Can Look Forward To

• HMO on Day 1 (medical, dental, and mental wellness coverage)

• Free medicines*

• Paid vacation and sick leave

• Performance incentives and stock purchase plan

• Learning programs and certifications

• Career growth opportunities in a global organization

*Terms and conditions apply.