OSS Tech 1: Hybrid IT Helpdesk & Asset Support

KMC Careers; Angeles; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + dependent

Access to pantry

Growth opportunities

Cloud HR platform access

Above standard leaves

Job summary

KMC Solutions is hiring an OSS Tech 1 to provide first-line technical support to end-users and maintain IT infrastructure. You will diagnose issues, log tickets, and assist with hardware and software tasks.

The role requires strong communication, teamwork, and the ability to work in a hybrid setup with shifts, holidays, and weekends as needed. Training and growth opportunities are offered.

Qualifications

• Bachelor's/College Degree in CS/IT or equivalent.
• Excellent English communication skills both verbal and written.
• Willing to be assigned in multiple locations and work on shifting schedules.

Responsibilities

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents per help desk procedures and timelines.
• Escalates unresolved issues within agreed timescales.
• Logs incident details and communicates progress to clients.
• Maintains updated tickets until resolution.
• Performs hardware/software maintenance and IMAC tasks.
• Supports local network and asset management activities.
• Assists deployment and movement of IT assets.

Skills

Customer service

Communication

Teamwork

Problem solving

Documentation

Time management

Education

Bachelor's/College Degree in Computer Science/Information Technology or equivalent

Tools

MS-Windows Environment

MS-Office / Office 365

Ticketing systems

Active Directory

Job description

KMC Solutions is hiring an OSS Tech 1 to provide first-line technical support to end-users and maintain IT infrastructure. You will diagnose issues, log tickets, and assist with hardware and software tasks.

The role requires strong communication, teamwork, and the ability to work in a hybrid setup with shifts, holidays, and weekends as needed. Training and growth opportunities are offered.