IT Technical Support (Rotating Schedule | Onsite)

KMC Solutions; Cebu City; Hybrid; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary

HMO for dependents

Pantry access

Career growth

Sprout platform access

Extra leaves

Job summary

KMC Solutions seeks an OSS Tech 1 to provide first-line IT assistance and infrastructure support. You will investigate incidents, log details, and communicate with clients to ensure timely resolution.

The role offers a hybrid work setup with exposure to enterprise-level projects, ongoing learning, and opportunities in asset management, network support, and vendor coordination.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• Experience in a help desk or IT support role is a plus.
• Knowledge of Windows environment and standard office software.

Responsibilities

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents/service requests per procedures.
• Escalates unresolved issues within defined timescales.
• Logs incident details per procedures and updates tickets.
• Communicates incident progress to clients.
• Maintains updated tickets until resolution.
• Performs hardware/software maintenance and support.
• Supports asset management and IT asset deployment.

Skills

Customer support

IT troubleshooting

Communication

Teamwork

Time management

Documentation

Attention to detail

Stress management

English proficiency

Education

Bachelor's in CS/IT or equivalent

Tools

Active Directory

Ticketing systems

Windows OS

Office 365

Job description

Make your next big career move by applying as KMC Solutions' next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.

• Making sound decision-making and flexibility to ensure team dynamics and productivity.

• Hybrid work setup

• Competitive salary and benefits

• HMO + free dependent

• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

The main responsibilities of a OSS TECH 1 include:

• Provides first-line investigation and diagnosis

• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

• Escalates unresolved incidents/service requests within agreed timescales

• Logs relevant incident/service request details per help desk procedures

• Communicates with client regarding incident progress

• Ensures tickets are always updated until issues are resolved

• Conducts hardware and software maintenance and support

• Performs IMAC (Install, Move, Add and Change)

• Local network support and/or assists centralized Network team

• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners

• Assists Asset Management Team in inventory of IT assets

• Performs deployment and movement of IT assets

• Performs additional task that may be assigned by the immediate supervisor

• Excellent customer interface skills

• Good interpersonal communication skills

• Understanding of customer satisfaction principles and practices

• Ability to write technical support documentation

• Team player

• Ability to work under pressure

• Good organizational and time management skills

• Good analytical and problem-solving skills

• Maintains strong attention to detail in high-pressure

It will also be favorable if you are knowledgeable in:

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications

• Willing to be assigned in multiple locations

• Excellent in English communication skills both verbal and written

• Willing to work on shifting schedule, Holiday, weekends and Night shift

• Experience and knowledge in Active Directory and ticketing systems is a plus