OSS TECH 1 (INT-C125805 Bridgetowne)

KMC Careers; Quezon City; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + dependent

Pantry access

Learning & growth opportunities

Access to Sprout HR platform

Above standard leaves

Competitive salary

Job summary

KMC Solutions is hiring an OSS Tech 1 in Metro Manila to provide first-line investigation, diagnosis, and IT infrastructure support for end-users. The role covers incident handling, ticketing, and basic network and asset support in a hybrid work setup.

The ideal candidate brings strong customer service skills, English communication, and familiarity with Windows environments, Office 365, and Active Directory. A Bachelor’s degree in IT or CS is required, with opportunities for growth and learning.

Qualifications

• Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications.

Responsibilities

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Logs relevant incident/service request details per help desk procedures.
• Communicates with client regarding incident progress.
• Ensures tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs IMAC (Install, Move, Add and Change).
• Local network support and/or assists centralized Network team.
• Assists Asset Management Team in inventory of IT assets.
• Performs deployment and movement of IT assets.
• Performs additional task that may be assigned by the immediate supervisor.

Skills

Customer interface skills

Interpersonal communication

Customer satisfaction principles

Technical support documentation

Teamwork

Working under pressure

Time management

Analytical skills

Attention to detail

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Active Directory

Ticketing systems

Job description

Make your next big career move by applying as KMC Solutions' next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a OSS TECH 1 include:

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

To apply, you must be an expert on the following requirements:

• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to write technical support documentation
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

It will also be favorable if you are knowledgeable in:

• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
• Willing to be assigned in multiple locations
• Excellent in English communication skills both verbal and written
• Willing to work on shifting schedule, Holiday, weekends and Night shift
• Experience and knowledge in Active Directory and ticketing systems is a plus