IT Help Desk Specialist – Hybrid, Incident & Asset Support

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + dependent

Job summary

Hammerjack Pty Ltd is seeking an OSS Tech 1 to provide first-line IT support and incident management. You will diagnose issues, log tickets, and coordinate with clients to ensure timely resolution.

The role involves handling hardware/software maintenance, IMAC tasks, and local network support, with shifting schedules and potential multi-location assignments. Excellent English communication is essential.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
• Willing to be assigned in multiple locations
• Excellent in English communication skills both verbal and written
• Willing to work on shifting schedule, Holiday, weekends and Night shift
• Experience and knowledge in Active Directory and ticketing systems is a plus

Responsibilities

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

Skills

MS-Windows

MS-Office

Office 365

Education

Bachelor's/College Degree in Computer Science/Information Technology

Tools

Active Directory

Ticketing systems

Job description

Hammerjack Pty Ltd is seeking an OSS Tech 1 to provide first-line IT support and incident management. You will diagnose issues, log tickets, and coordinate with clients to ensure timely resolution.

The role involves handling hardware/software maintenance, IMAC tasks, and local network support, with shifting schedules and potential multi-location assignments. Excellent English communication is essential.