OSS TECH 1 (INT-6326373 Clark)

KMC Careers; Angeles; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + dependent

Access to pantry

Growth opportunities

Cloud HR platform access

Above standard leaves

Job summary

KMC Solutions is hiring an OSS Tech 1 to provide first-line technical support to end-users and maintain IT infrastructure. You will diagnose issues, log tickets, and assist with hardware and software tasks.

The role requires strong communication, teamwork, and the ability to work in a hybrid setup with shifts, holidays, and weekends as needed. Training and growth opportunities are offered.

Qualifications

• Bachelor's/College Degree in CS/IT or equivalent.
• Excellent English communication skills both verbal and written.
• Willing to be assigned in multiple locations and work on shifting schedules.

Responsibilities

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents per help desk procedures and timelines.
• Escalates unresolved issues within agreed timescales.
• Logs incident details and communicates progress to clients.
• Maintains updated tickets until resolution.
• Performs hardware/software maintenance and IMAC tasks.
• Supports local network and asset management activities.
• Assists deployment and movement of IT assets.

Skills

Customer service

Communication

Teamwork

Problem solving

Documentation

Time management

Education

Bachelor's/College Degree in Computer Science/Information Technology or equivalent

Tools

MS-Windows Environment

MS-Office / Office 365

Ticketing systems

Active Directory

Job description

Make your next big career move by applying as KMC Solutions' next OSS TECH 1! OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

Benefits

• You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Main Responsibilities

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

Requirements

• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to write technical support documentation
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure

It will also be favorable if you are knowledgeable in:

Additional Qualifications

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
• Willing to be assigned in multiple locations
• Excellent in English communication skills both verbal and written
• Willing to work on shifting schedule, Holiday, weekends and Night shift
• Experience and knowledge in Active Directory and ticketing systems is a plus