OSS TECH 1 (INT-6326373 Clark)

KMC Careers; Masamat; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependents

Pantry access

Job summary

KMC Solutions is seeking OSS TECH 1 to provide frontline IT support and end-user assistance. The role emphasizes quick diagnosis, incident resolution, and effective communication with clients. You will contribute to hardware/software maintenance and assist the Network team as needed.

The position offers a hybrid work setup in the Philippines, with opportunities for learning, growth, and exposure to enterprise-level operations. Strong English skills and teamwork are important.

Qualifications

• Bachelor's or college degree in Computer Science, IT, or equivalent.
• Strong customer-facing communication and documentation skills.
• Exposure to Windows OS, MS Office, and IT support tools.
• Ability to work as part of a team and handle high-pressure situations.

Responsibilities

• Provide first-line investigation and diagnosis for end-users.
• Resolve and close incidents and service requests per procedures and timelines.
• Escalate unresolved issues within agreed timescales.
• Log incident details and communicate progress to clients.
• Maintain updates until issues are resolved; perform hardware/software maintenance.

Skills

Customer interface

Interpersonal communication

Customer satisfaction principles

Technical support documentation

Team player

Working under pressure

Time management

Analytical skills

Attention to detail

Education

Bachelor's/College Degree in Computer Science/IT

Tools

MS-Windows

MS-Office/Office 365

Active Directory

Ticketing systems

Job description

Make your next big career move by applying as KMC Solutions' next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a OSS TECH 1 include:

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

Requirements for this role

• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to write technical support documentation
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure

It will also be favorable if you are knowledgeable in:

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
• Willing to be assigned in multiple locations
• Excellent in English communication skills both verbal and written
• Willing to work on shifting schedule, Holiday, weekends and Night shift
• Experience and knowledge in Active Directory and ticketing systems is a plus