Ortho Appointment Scheduler - Patient Access

John Clements Consultants, Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

John Clements Consultants, Inc. is seeking an Patient Appointment Scheduler to coordinate orthopedic clinic appointments, PM&R visits, imaging and ancillary services.

The role supports scheduled patient registration, referral/authorization management, and risk-free communication of appointment details. You will work with clinical teams, front office, and billing to ensure timely access to care.

Qualifications

• High School diploma or equivalent.
• Experience in appointment scheduling, medical office reception, patient registration, call center operations, or customer service.

Responsibilities

• Answer inbound calls, return voicemails, and respond to patient portal messages to schedule, reschedule, confirm, or cancel appointments.
• Schedule new patient, follow-up, post-operative, injection, PM&R, imaging, and ancillary appointments according to provider templates and location availability.
• Register new patients and verify/update demographics, guarantor, and insurance details.
• Identify visit reasons and route accounts for verification, referral, and authorization requirements.
• Determine and document whether referrals, orders, prior imaging, medical records, or authorizations are required.
• Communicate appointment details and estimated financial responsibility to patients.
• Manage scheduling queues, recall and wait lists, and reports.
• Coordinate urgent, same-day, and add-on appointments with clinical staff.
• Support template and access management by handling cancellations and alternate options.
• Manage cancellations, no-shows, and reschedules, with documentation and rebooking.
• Document interactions and scheduling actions in the EHR.
• Route non-scheduling inquiries to the appropriate teams.
• Meet performance expectations for call handling and scheduling accuracy.
• Maintain knowledge of providers, locations, and payer requirements.
• Provide courteous, patient-centered service and de-escalate issues.
• Protect privacy and comply with HIPAA and regulations.
• Participate in team activities and coverage across locations.

Skills

Customer service

Communication

Organizational skills

Problem-solving

De-escalation

Time-management

Education

High School diploma or equivalent

Tools

EHR systems

Practice management scheduling systems

Microsoft Office

Soft-phone / multi-line systems

Job description

John Clements Consultants, Inc. is seeking an Patient Appointment Scheduler to coordinate orthopedic clinic appointments, PM&R visits, imaging and ancillary services.

The role supports scheduled patient registration, referral/authorization management, and risk-free communication of appointment details. You will work with clinical teams, front office, and billing to ensure timely access to care.