Night Shift Patient Scheduler – Onsite Eastwood

CF Outsourcing Solutions; Quezon City; On-site; PHP 223,200 - 357,120; Full time

Job summary

CF Outsourcing Solutions is seeking a detail-oriented Patient Scheduler to manage appointment coordination, inquiries, and administrative support in a healthcare setting. The role involves handling calls, verifying insurance, coordinating referrals, and ensuring timely scheduling.

The ideal candidate will multitask effectively in a fast-paced environment, maintain patient confidentiality, and comply with HIPAA regulations.

Qualifications

• Bachelor's degree in any 4-year course.
• Prior experience in patient scheduling is a must.
• Excellent verbal and written communication skills.
• Willing to work onsite in Eastwood.
• Amenable to night shift schedule.
• Currently residing within Metro Manila, Rizal, or Bulacan.

Responsibilities

• Handle inbound and outbound calls professionally, accurately addressing patient inquiries and requests.
• Schedule patient appointments in accordance with insurance coverage and provider availability.
• Coordinate, track, and follow up on new patient referrals.
• Manage scheduling for both new and returning patients.
• Conduct appointment confirmation calls one day prior to scheduled visits.
• Review voicemails and return all missed calls within the same day.
• Verify patient insurance information daily and at the beginning of each month.
• Prepare and forward inactive insurance reports to the appropriate departments.
• Monitor email communications and respond within 24 hours.
• Follow up on missed appointments and assist patients with rescheduling.
• Maintain confidentiality of patient information and compliance with HIPAA regulations.

Skills

Verbal communication

Written communication

Customer service

Education

Bachelor's degree (4-year)

Job description

CF Outsourcing Solutions is seeking a detail-oriented Patient Scheduler to manage appointment coordination, inquiries, and administrative support in a healthcare setting. The role involves handling calls, verifying insurance, coordinating referrals, and ensuring timely scheduling.

The ideal candidate will multitask effectively in a fast-paced environment, maintain patient confidentiality, and comply with HIPAA regulations.