On-Site Workers' Comp Appointment Scheduler (Night Shift)

John Clements Consultants, Inc.; Quezon City; On-site; PHP 212,000 - 324,000; Full time

Job summary

John Clements Consultants, Inc. is seeking a Patient Appointment Scheduler: Workers' Compensation Coordinator. The role acts as the primary contact for injured workers referred by employers, carriers, and partners.

You will manage claim intake, verify information, coordinate authorisations, and schedule orthopedic care in a timely manner. The position is 100% on-site with night shifts. Responsibilities include processing referrals, entering data into EMR, verifying claim details, and tracking

Qualifications

• Willingness and ability to work night shifts and 100% on-site.
• College undergraduate education or GED required; associate degree preferred.
• At least two years of experience in healthcare scheduling, patient access, referral or authorisation coordination, or medical office coordination.
• Experience with workers' compensation claims, occupational medicine, or orthopedics is strongly preferred.
• Working knowledge of claim intake, compensability, and treatment authorisation requirements.
• Experience with EMR or practice management systems (Epic, Athenahealth) preferred.
• Knowledge of medical terminology and CPT/ ICD-10 concepts related to authorisation is preferred.
• Strong customer service, communication, organisation, and data-entry skills.
• Ability to manage multiple priorities and a high-volume caseload in a fast-paced environment.

Responsibilities

• Receive and process inbound workers' compensation referrals via fax, EMR, email, portals, and phone.
• Enter patient demographics, employer, claim, and billing information into EMR and practice systems.
• Verify claim status, compensability, and provider details before scheduling.
• Obtain and track treatment authorisations for visits, imaging, therapy, and procedures.
• Maintain authorisation queues and follow up on delays affecting access to care.
• Coordinate the full episode of care, including follow-up visits and surgical scheduling handoffs.
• Communicate scheduling details and requirements professionally and compassionately.
• Document communications accurately within the EMR.

Skills

Customer service

Communication

Organization

Data entry

Multitasking

Education

Associate degree in healthcare administration or related field

College undergraduate education

GED

Tools

Epic

Athenahealth

Microsoft Office

Job description

John Clements Consultants, Inc. is seeking a Patient Appointment Scheduler: Workers' Compensation Coordinator. The role acts as the primary contact for injured workers referred by employers, carriers, and partners.

You will manage claim intake, verify information, coordinate authorisations, and schedule orthopedic care in a timely manner. The position is 100% on-site with night shifts. Responsibilities include processing referrals, entering data into EMR, verifying claim details, and tracking