Patient Scheduling Specialist — Onsite, Night US Hours

John Clements Consultants, Inc.; Quezon City; On-site; PHP 335,000 - 536,000; Full time

Job summary

John Clements Consultants, Inc. seeks a Patient Services Coordinator in the Philippines to be the first point of contact for US patients. You’ll manage inbound and outbound calls and schedule appointments for orthopedic, PM&R and imaging services.

This role requires night shifts (US hours), onsite at Bridgetowne, Quezon City, with strong English communication. Training on EMR systems and HIPAA compliance will be provided.

Qualifications

• Experience in healthcare scheduling or patient access.
• Excellent English, verbal and written.
• Willing to work onsite in Bridgetowne, Quezon City and night shift.
• Knowledge of EMR systems is a plus; training will be provided.

Responsibilities

• Answer inbound calls to schedule, reschedule and cancel patient appointments.
• Make outbound calls for appointment reminders, follow-ups and waitlist openings.
• Match patients to the right provider, appointment type and level of care using clinical scheduling guidelines.
• Escalate urgent or clinically concerning cases to nursing or clinical staff.
• Verify insurance coverage and explain referral or authorization requirements to patients.
• Enter and update patient demographic, insurance and scheduling details in the EMR.
• Document every call and patient interaction accurately.
• Keep all patient information confidential and HIPAA-compliant.

Skills

Customer service

Healthcare scheduling

English communication

Attention to detail

Communication skills

Education

High School Diploma

4-year degree or higher (Nursing/Allied Health)

Tools

EMR systems (Epic/Athenahealth)

Job description

John Clements Consultants, Inc. seeks a Patient Services Coordinator in the Philippines to be the first point of contact for US patients. You’ll manage inbound and outbound calls and schedule appointments for orthopedic, PM&R and imaging services.

This role requires night shifts (US hours), onsite at Bridgetowne, Quezon City, with strong English communication. Training on EMR systems and HIPAA compliance will be provided.